FIELD OFFICER – GiveDirectly

Key Responsibilities

• Meet with community leaders, local guides, and relevant stakeholders to understand community boundaries, structures, and any sensitivities before beginning household visits.
• Coordinate with team members to ensure complete coverage of assigned areas, visiting every household in the community or town in a systematic and thorough manner.
• Conduct detailed census surveys with all households, capturing accurate and complete data in line with GiveDirectly’s data collection protocols and quality standards.
• Identify and document ineligible households clearly and consistently, applying GiveDirectly’s eligibility criteria with fairness and accuracy.
• Explain GiveDirectly’s programme clearly, honestly, and accessibly to eligible households, ensuring recipients understand how the programme works, what to expect, and their rights as participants.
• Communicate safety and readiness information to recipients, including guidance on how to use mobile money safely, how to protect their PIN and personal information, and how to access support if they encounter issues.
• Ensure that at least one member of each enrolled household is able and ready to operate a phone to access their cash transfer, providing basic guidance and support where needed
• Collect beneficiary stories and testimonials from recipients during field visits, capturing experiences in a respectful and accurate way for sharing with GiveDirectly’s content and communications teams.
• Act as a feedback channel between the community and GiveDirectly, surfacing concerns, questions, or observations from recipients to your supervisor to inform programme improvements.
• Strictly observe GiveDirectly’s Safeguarding Policy and reporting procedures at all times, maintaining the standards required by the Safeguarding Policies and Code of Conduct in all interactions with recipients and community members.
• Treat all recipients, particularly vulnerable individuals, with dignity, respect, and sensitivity, and report any safeguarding concerns through the appropriate channels without delay.
• Comply with all GiveDirectly policies, procedures, and ethical standards, including those relating to data privacy, anti-fraud, and conflict of interest.
• Carry out any other duties assigned by your direct supervisor that are in line with the scope of this role.

Requirements

• A diploma or degree in social sciences, development studies, community development, or a related field.
• 1 to 2 years of experience in a field-based, data collection, community engagement, or call centre role. Fresh graduates with strong interpersonal skills and a genuine interest in development work are encouraged to apply.
• Experience conducting household surveys or community-level data collection
• Research experience is an added advantage
• Experience working in a call centre or remote support environment particularly where this involves communicating with vulnerable or low-income populations.
• Proficiency in using smartphones or tablets for data collection, with experience using platforms such as SurveyCTO, ODK, or similar tools being desirable.
• Strong verbal communication skills in Chichewa and English; additional local languages are an advantage.
• High level of personal integrity and a strong commitment to accuracy, honesty, and ethical conduct in all aspects of work.
• Comfortable working in rural and sometimes remote environments, including walking long distances and working in varying weather conditions.
• Ability to work independently and as part of a team, with good time management and the ability to meet daily targets.
• Strong alignment with GiveDirectly’s values and a genuine commitment to the organisation’s mission of putting resources directly in the hands of people living in poverty.

How to Apply