SECURITY OFFICER – Lilongwe Institute of Orthopaedics and Neurosurgery (LION)

Key Responsibilities

• Conduct regular patrols of hospital buildings, compounds, and surrounding areas to prevent and respond to incidents such as theft, vandalism, trespassing, and violence.
• Monitor security systems, including CCTV surveillance, alarms, and access control systems, and respond appropriately to security alerts.
• Ensure the safety and security of patients, staff, visitors, contractors, and hospital property.
• Enforce hospital security policies, procedures, and access control protocols.
• Control access to restricted areas and verify the identity and authorization of staff, visitors, contractors, and service providers.
• Respond promptly to security incidents, emergencies, fire alarms, and emergency calls, providing first aid assistance where trained and appropriate.
• Assist in the evacuation of patients, staff, and visitors during emergencies in accordance with established emergency response procedures.
• Liaise and cooperate with law enforcement agencies, emergency services, and other relevant authorities during investigations and emergency situations.
• Conduct routine security inspections and risk assessments, identifying vulnerabilities and recommending corrective and preventive measures.
• Investigate security incidents and prepare accurate reports, maintaining appropriate records and evidence where necessary.
• Maintain detailed records of daily activities, incidents, visitor access, investigations, and security observations.
• Provide courteous and professional assistance to patients, visitors, and staff by responding to security-related enquiries and concerns.
• Participate in the orientation of new staff and provide awareness training on hospital security procedures and safety practices.
• Participate in continuous professional development to remain current with security best practices, legislation, and emergency response procedures.
• Perform any other duties as assigned from time to time.

Requirements

• Bachelor’s Degree in Security Management, Security Studies, Criminology, Law Enforcement, or another related field from a recognized institution, or an equivalent qualification.
• A minimum of three (3) years’ relevant work experience in a security-related position, preferably within a healthcare or institutional environment.
• Sound knowledge of security operations, surveillance systems, access control, and emergency response procedures.
• Knowledge of fire safety, occupational safety, and emergency preparedness principles.
• Excellent observation, vigilance, risk assessment, and incident management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Good communication, interpersonal, and conflict resolution skills.
• Strong report writing, documentation, and record-keeping skills.
• Ability to deliver high-quality customer service while maintaining a secure environment.
• Ability to work under pressure, respond effectively to emergencies, and maintain professionalism during stressful situations.
• Basic computer literacy and ability to prepare electronic reports will be an added advantage.
• Demonstrate honesty, integrity, and professionalism.
• Be vigilant, alert, and attentive to detail.
• Remain calm, composed, and capable of making sound decisions under pressure.
• Be customer-focused, courteous, and respectful when dealing with patients, visitors, and staff.
• Be physically fit and capable of responding promptly to security incidents and emergencies.
• Be dependable, disciplined, and able to maintain confidentiality.
• Be a team player with the ability to work collaboratively with colleagues and external stakeholders.
• Demonstrate commitment to continuous learning and professional development.

How to Apply