LION invites applications from suitably qualified and experienced individuals to fill the following position:
ICT OFFICER
Contract Period: Two (2) years, renewable subject to satisfactory performance.
Reports to: ICT Manager
Job Summary
The ICT Officer is responsible for managing, maintaining, and supporting ICT infrastructure across all LION facilities, including the Hospital, Research Centre, and Haukeland House. The role ensures the reliable operation of clinical and administrative information systems, secure management of patient and institutional data, and uninterrupted access to ICT services.
Job Summary
- Type: contract
- Location: Lilongwe
- Category: Information Technology
- Closing Date: 2026-07-24
Key Responsibilities
- Install, configure, maintain, and troubleshoot computer hardware, software, and ICT equipment, including printers, scanners, telephone systems, Wi-Fi routers, projectors, CCTV cameras, access control systems, and other electronic devices.
- Monitor, maintain, and optimize hospital networks, servers, internet connectivity, and wireless infrastructure.
- Ensure the availability, reliability, and optimal performance of ICT systems across all LION facilities.
- Recommend the procurement of ICT hardware, software, and related technologies to the ICT Manager.
- Develop and provide technical specifications for ICT equipment and systems to support procurement processes.
- Support the development, implementation, maintenance, and continuous improvement of the Electronic Patient Record (EPR) system.
- Conduct user training and promote the effective utilization of electronic patient records.
- Provide technical support for clinical systems, including Syngo Plaza, Radiology Information System (RIS), and Picture Archiving and Communication System (PACS).
- Coordinate system upgrades, testing, and implementation of new healthcare technologies.
- Assist healthcare professionals in the effective use of clinical information systems.
- Provide timely technical support to LION staff and authorized users.
- Diagnose and resolve hardware, software, network, and user access issues.
- Deliver user training on ICT systems, applications, and best practices.
- Respond promptly to ICT incidents and service requests to minimize operational downtime.
- Implement and maintain cybersecurity measures to safeguard patient records and institutional information.
- Administer user accounts, passwords, and system access permissions.
- Monitor ICT systems for security threats, vulnerabilities, and unauthorized access.
- Ensure compliance with applicable data protection, privacy, and information security policies.
- Perform routine system and data backups and regularly test data recovery procedures.
- Develop, implement, and maintain disaster recovery and business continuity plans.
- Ensure the availability and integrity of critical patient and operational data restoration mechanisms.
- Maintain an accurate inventory of ICT equipment, software licences, and related assets.
- Monitor asset utilization, maintenance schedules, warranties, and replacement requirements.
- Prepare ICT performance, maintenance, and incident reports.
- Maintain documentation of system configurations, standard operating procedures, and technical guidelines.
- Keep comprehensive records of repairs, upgrades, maintenance activities, and user support services.
- Perform any other duties as assigned from time to time.
Requirements
- Bachelor’s degree in Information and Communication Technology (ICT), Computer Science, Information Systems, or an equivalent qualification from a recognized institution.
- A minimum of three (3) years’ relevant work experience in ICT support or systems administration.
- Strong knowledge of computer hardware, software, networking, servers, and ICT infrastructure.
- Demonstrated experience in installing, configuring, maintaining, and supporting ICT systems.
- Knowledge of Hospital Information Systems (HIS), Electronic Patient Records (EPR), and cybersecurity principles.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Proficiency in Microsoft Office applications and ICT support tools.
- Good communication, interpersonal, and user support skills.
- Ability to prioritize tasks and work effectively under pressure.
- Demonstrate honesty, integrity, and the ability to maintain confidentiality.
- Be customer-focused and committed to delivering high-quality ICT services.
- Be self-motivated, proactive, and able to work effectively both independently and as part of a team.
- Demonstrate professionalism and a commitment to continuous learning and innovation.
- Be adaptable, dependable, and capable of managing multiple priorities in a healthcare environment.
How to Apply
Interested candidates who meet the above requirements should submit their application letter, detailed Curriculum Vitae (CV), and copies of relevant academic and professional certificates to:
The Human Resource Director,
LION Trust,
P.O. Box 31653,
Lilongwe.
Email: recruitment@lion.mw
Closing Date: 24 July 2026
About the Company
Kamuzu Central Hospital is a tertiary referral hospital in the city of Lilongwe, the capital of Malawi. It is estimated to have 780 beds, and a larger number of patients. It serves approximately 5 million people, referred from five district hospitals and from other parts of Malawi and parts of neighboring Tanzania, Zambia, Mozambique and Zimbabwe.
Frequently Asked Questions
What are the typical qualifications and certifications required for an ICT Officer role in Malawi, especially in a healthcare setting?
Most ICT Officer roles in Malawi require a Bachelor's degree or a diploma in Information Technology, Computer Science, or a related field. Relevant certifications like CompTIA A+, Network+, or Microsoft certifications are highly valued as they demonstrate practical skills. Experience with healthcare systems or medical equipment integration, though not always mandatory, is a significant advantage.
What would be the common day-to-day responsibilities of an ICT Officer at an institution like LION?
A typical day involves providing technical support to staff, maintaining network infrastructure, and ensuring the smooth operation of IT systems. This includes troubleshooting hardware and software issues, managing user accounts, and implementing security measures to protect sensitive data. The role often requires proactive monitoring and regular system updates to prevent disruptions.
What can I expect regarding the work culture and professional expectations for an ICT Officer in Malawi?
In Malawi, the work culture often values respect, punctuality, and a collaborative spirit, especially in professional environments like healthcare. ICT Officers are expected to be resourceful, adaptable, and able to work effectively with diverse teams while adhering to organizational policies and data privacy regulations. Professionalism, reliability, and good communication skills are highly regarded.
What are the realistic career progression or growth paths for an ICT Officer in Malawi?
An ICT Officer can typically progress to roles such as Senior ICT Officer, Network Administrator, Systems Administrator, or IT Manager with experience and further specialization. Opportunities for growth often involve acquiring advanced technical skills, pursuing higher education, or taking on more complex project management responsibilities. Networking within the Malawian IT community can also open doors to new opportunities.
What typical benefits, such as leave, medical aid, or pension, are usually offered for an ICT Officer role in Malawi?
Common benefits for professionals in Malawi include a standard annual leave allowance, sick leave, and potentially maternity/paternity leave as per labor laws. Many employers offer medical aid schemes, and participation in a pension fund is also a frequent benefit. The specific package can vary significantly depending on the employer and contract terms.
How should I apply for an ICT Officer position in Malawi, and what do employers typically look for in candidates?
Applications in Malawi typically involve submitting a detailed CV and a cover letter, often through email or a specified online portal. Employers look for candidates who demonstrate strong technical aptitude, problem-solving skills, and a proactive attitude. Experience, relevant certifications, and local work references are highly valued indicators of a suitable candidate.