LION invites applications from suitably qualified and experienced individuals to fill the following position:
HAUKELAND HOUSE MANAGER (HHM)
Contract Period: Two (2) years, renewable subject to satisfactory performance.
Reports to: Finance Director
Job Summary
The Haukeland House Manager will be responsible for the overall management and efficient operation of Haukeland House, ensuring the provision of high-quality accommodation and hospitality services. The position oversees customer service, financial management, budgeting, human resource management, housekeeping, maintenance, procurement, inventory management, and facility administration. The Manager will supervise all guest house staff and ensure compliance with cleanliness, sanitation, safety, and security standards while promoting customer satisfaction and the sustainability of the facility.
Job Summary
- Type: contract
- Location: Lilongwe
- Category: Hospitality
- Closing Date: 2026-07-24
Key Responsibilities
- Ensuring excellent customer service for all guests.
- Preparing guest bills and accurately recording receipts and payments.
- Preparing monthly management and financial reports.
- Collaborating with LION Management to develop budgets and strategic plans for Haukeland House.
- Managing procurement and conducting regular stocktaking.
- Overseeing guest house security, including issuing and managing remote access de-vices.
- Maintaining accurate financial records and accounts for the facility.
- Supervising housekeeping staff, including training, scheduling, and performance management.
- Monitoring hospitality, housekeeping, maintenance, and gardening standards.
- Developing cleaning schedules and assigning tasks to housekeeping staff.
- Reviewing staff performance to ensure quality and operational efficiency.
- Ensuring compliance with occupational health and safety standards, including the proper use of protective clothing.
- Maintaining cordial working relationships with international partners.
- Building and maintaining positive relationships with guests, suppliers, and other LION departments.
- Reporting maintenance faults promptly to the Maintenance Department.
- Addressing guest complaints professionally and ensuring timely resolution.
- Managing inventories of supplies, equipment, linen, towels, and other guest house assets.
- Conducting regular inspections to ensure the facility remains clean, safe, and well maintained
- Standing in for staff members when necessary to ensure uninterrupted service deliv-ery.
- Ensuring laundry is cleaned, ironed, folded, and stored appropriately.
- Ordering supplies required for the smooth operation of Haukeland House.
- Maintaining accurate inventory records and conducting regular inventory counts and reconciliations against the system.
- Managing of guest house fleet, ensuring motor vehicles are properly serviced and licensed.
- Promoting efficient utilization of departmental resources.
- Ensuring all equipment is operational and arranging repairs where necessary.
- Coordinating processing of all required guest paperwork with regulating authorities (Medical Council, Immigration, Ministry of Health etc) as required
- Performing any other duties assigned by Management.
Requirements
- A Bachelor’s Degree in Hospitality Management or an equivalent qualification.
- A minimum of three (3) years’ relevant experience in a supervisory position within the hospitality or service industry.
- Demonstrated leadership ability, strong attention to detail, and a commitment to providing exceptional customer service.
- A valid driver’s license
- Excellent interpersonal and communication skills.
- Strong listening and negotiation skills.
- Good diplomacy and conflict-resolution skills.
- Strong report writing and record-keeping skills.
- Ability to communicate effectively in both spoken and written English.
- Good organisational and planning skills.
- Proficiency in basic computer applications, including Microsoft Office tools and any guest management software.
- Passionate about delivering high-quality customer service.
- Friendly and approachable.
- Honest and trustworthy.
- Self-disciplined and dependable.
- Highly organised and proactive.
- Able to work under pressure with minimal supervision.
How to Apply
The Human Resource Director,
LION Trust,
P.O. Box 31653,
Lilongwe.
Email: recruitment@lion.mw
Closing Date: 24 July 2026
About the Company
Kamuzu Central Hospital is a tertiary referral hospital in the city of Lilongwe, the capital of Malawi. It is estimated to have 780 beds, and a larger number of patients. It serves approximately 5 million people, referred from five district hospitals and from other parts of Malawi and parts of neighboring Tanzania, Zambia, Mozambique and Zimbabwe.
Frequently Asked Questions
What qualifications, certifications, or education are typically required for a House Manager role in a medical hospitality setting in Malawi?
A diploma or degree in Hospitality Management, Hotel Management, or a related field is commonly sought for such positions in Malawi. Employers also highly value practical experience in managing guest houses, lodges, or similar accommodation services, especially with administrative and staff supervision skills.
What are the common day-to-day responsibilities of a House Manager at an institution like the Lilongwe Institute of Orthopaedics and Neurosurgery (LION)?
Daily tasks typically involve overseeing the cleanliness and maintenance of accommodation facilities, managing housekeeping staff, and ensuring high standards of guest service. This includes handling bookings, addressing guest inquiries, and coordinating with various departments to ensure smooth operations for residents.
What is the typical work culture and what are the employer expectations for a House Manager in Malawi, particularly within a medical institute?
Employers in Malawi expect professionalism, adaptability, and strong interpersonal skills to manage diverse staff and guests effectively. A proactive approach to problem-solving, attention to detail, and an understanding of local customs and service expectations are highly valued.
What are the realistic career progression or growth paths for a House Manager in Malawi?
Successful House Managers may progress to roles such as Facilities Manager, Operations Manager within a larger hospitality group, or even General Manager of smaller establishments. Developing strong leadership and financial management skills can open doors to senior management positions within the hospitality sector in Malawi.
What typical benefits (e.g., leave, medical aid, pension) can one expect for a House Manager position in Malawi?
Standard benefits usually include annual leave, sick leave, and often contributions to a medical aid scheme and a pension fund, as mandated or offered by reputable employers in Malawi. The specific package will vary depending on the employer's policies and the seniority and scale of the role.
How should I apply for this role in Malawi, and what do employers typically look for in a House Manager candidate?
When applying, highlight your practical experience in hospitality management, strong organizational abilities, and any demonstrated leadership skills, particularly in staff supervision. Employers in Malawi look for candidates who are reliable, possess excellent communication skills, and have a proven ability to manage facilities and provide quality guest service effectively.