We are looking for an experienced and motivated Tourism & Lodge Manager to join our team and help to create unique guest experiences at Ntchisi Forest Lodge, while driving tourism and operational excellence.
Job Summary
- Type: full-time
- Location: Lilongwe
- Category: Hospitality
- Closing Date: 2026-09-01
Key Responsibilities
- Create unique guest experiences at Ntchisi Forest Lodge
- Drive tourism and operational excellence
Requirements
- Minimum 5 years’ management experience in hospitality or tourism
- Strong leadership and communication skills
- Ability to work independently and solve problems effectively in a remote area
- Strong experience in tour guiding and creating memorable guest experience
How to Apply
Apply by email: info@thecommonage.mw
Phone: 0992053383
Phone: 0992053383
Frequently Asked Questions
What qualifications or certifications are typically required for a Tourism & Hospitality Manager role in Malawi?
A bachelor’s degree in Tourism Management, Hospitality Management, or a related field from a Malawian university (e.g., University of Malawi, Polytechnic) or accredited institution is commonly required. Many employers also value certifications such as those offered by the Malawi Tourism Council (MTC) or international bodies like CTH or City & Guilds, especially if combined with local work experience.
What does a typical day look like for a Tourism & Hospitality Manager in Malawi?
Daily responsibilities include supervising front-office and housekeeping staff, coordinating with tour operators and local guides, managing guest relations, and ensuring compliance with national tourism standards set by the MTC. Managers often handle budgeting, inventory, and community engagement—especially in rural or eco-lodge settings where relationships with nearby villages are essential.
How does workplace culture in Malawian hospitality differ from international norms, and what should I expect?
Respect for hierarchy and seniority is strong; decision-making often involves consultation with senior staff or owners, and punctuality is valued though flexibility around time ('Malawian time') may apply in informal contexts. Teamwork and interpersonal warmth—rooted in the cultural principle of 'uMunthu'—are highly prized, and managers are expected to lead with empathy and visible presence on the floor.
What career progression opportunities exist for Tourism & Hospitality Managers in Malawi?
With experience, professionals often advance to regional operations roles, open their own lodges or tour companies, or move into advisory positions with the Malawi Tourism Council or Ministry of Tourism. Some pursue further studies locally or regionally (e.g., through UNWTO partnerships) to qualify for leadership roles in national parks, heritage sites, or international development projects focused on tourism growth.
What benefits can I realistically expect in this role within Malawi’s hospitality sector?
Most formal employers provide at least 21 days of annual leave, statutory sick leave, and basic medical coverage—though comprehensive private medical aid is rare outside larger hotels or international NGOs. Pension contributions follow the National Pension Scheme (NAPSA) requirements, and some employers offer housing allowances or meals, particularly in remote lodge locations.
How do I apply for Tourism & Hospitality Manager roles in Malawi, and what do employers prioritise in candidates?
Applications are usually submitted via email or in person, often accompanied by certified academic documents and police clearance—required for most licensed tourism establishments. Employers strongly favour candidates with proven local experience (e.g., managing guest services at Lake Malawi resorts or cultural centres), fluency in Chichewa and English, and demonstrated knowledge of Malawi’s tourism regulations and community-based tourism models.