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2 days ago
Kanengo COF Centre, a new Certificate of Fitness and Vehicle Inspection Centre opening in Lilongwe, invites applications from suitably qualified, experienced and highly professional individuals.
Job Summary
- Employer: Kanengo COF Centre
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Customer Service
- Closing Date: 2026-10-07
Key Responsibilities
- Manage vehicle inspection bookings and appointments
- Receive and assist customers professionally
- Maintain accurate customer and vehicle records
- Coordinate daily bookings and customer flow
- Handle telephone, online and in-person enquiries
- Verify customer and vehicle documentation
- Coordinate with inspection staff
- Keep customer information confidential and accurate
- Resolve routine customer queries professionally
Requirements
- Diploma/Certificate in Business Administration, Office Administration, Secretarial Studies, Customer Service or a related field
- Minimum 1-2 years’ experience in reception, booking, front-office, customer service, automotive, transport or insurance
- Proven experience managing appointments, bookings and customer records
- Strong computer literacy, particularly Microsoft Word and Excel
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Ability to manage multiple customers in a busy environment
- Professional appearance and excellent customer service
- Advantage: experience with booking, customer-management or government systems; automotive, transport or government service background
- General requirements: Be a Malawian citizen or legally eligible to work in Malawi; be reliable, punctual, organised and customer-focused; be willing to work in a busy, regulated environment; and be prepared for reference and background checks. Only candidates who meet the minimum requirements will be considered.
How to Apply
Apply by email: kanengocofcentre26@gmail.com
Phone: +265999921333
Phone: +265999921333
Frequently Asked Questions
What qualifications or education do I need to become a Booking Officer at Kanengo COF Centre?
Most employers in Malawi require a minimum of MSCE or equivalent, with a diploma in Business Administration, Customer Service, or Hospitality being advantageous. Computer literacy, especially proficiency in MS Office and booking software, is typically essential. Previous experience in customer-facing roles is often preferred but not always mandatory.
What are the typical day-to-day responsibilities of a Booking Officer?
You will manage appointment schedules, handle client registrations, and coordinate facility bookings through phone, email, or in-person inquiries. Maintaining accurate records and ensuring smooth communication between clients and service providers is central to the role. You may also handle payments, issue receipts, and resolve scheduling conflicts.
How does the local work culture in Malawi affect this customer service role?
Malawian workplaces value respect for hierarchy, punctuality, and strong interpersonal relationships with colleagues and clients. You will be expected to communicate politely in English and Chichewa, showing patience and cultural sensitivity. Dress codes tend to be formal or business casual, and reliability is highly regarded.
What career progression opportunities exist for a Booking Officer in Malawi?
With experience, you can advance to Senior Booking Officer, Administrative Officer, or Customer Service Supervisor roles. Further studies in management or specialized certifications can open doors to Operations Manager or Centre Coordinator positions. Some professionals transition into hospitality management or start their own booking and event coordination businesses.
What benefits are typically offered for this type of position in Malawi?
Benefits vary by employer but commonly include annual leave, sick leave, and public holidays as mandated by Malawian labour law. Some organizations provide medical aid or access to clinic services, while pension schemes may be available particularly in larger institutions or government-affiliated centres. Always confirm specific benefits during the interview process.
How should I apply for a Booking Officer position, and what do Malawian employers look for?
Submit a concise CV and cover letter highlighting your customer service experience, computer skills, and any relevant certifications. Employers value attention to detail, professionalism, and demonstrated ability to handle multiple tasks calmly. Prepare for practical assessments such as data entry tests or role-play scenarios during the selection process.