Job Summary
- Employer: Kanengo COF Centre
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Operations Management
- Closing Date: 2026-10-07
Key Responsibilities
- Oversee day-to-day operations of the centre
- Supervise and coordinate all staff and operational activities
- Ensure efficient customer service and smooth workflow
- Monitor regulatory and operational compliance
- Oversee reporting, records, targets and performance
- Handle operational challenges and customer complaints professionally
- Implement internal policies, procedures and controls
- Liaise with relevant authorities and stakeholders
- Monitor staff performance and uphold professionalism and integrity
Requirements
- Bachelor’s Degree in Business Administration, Operations Management, Transport & Logistics or a related field
- Minimum 3 years’ experience, including at least 2 years in a supervisory or management role
- Demonstrated experience in operations management, staff supervision, reporting, customer service and compliance
- Strong computer literacy, including Microsoft Office
- Excellent leadership, organisational, communication and problem-solving skills
- Advantage: transport, automotive, vehicle inspection or fleet experience; knowledge of Malawi’s road traffic and inspection regulations; experience with DRTSS or MALTIS
- Be a Malawian citizen or legally eligible to work in Malawi
- Be reliable, punctual, organised and customer-focused
- Be willing to work in a busy, regulated environment
- Be prepared for reference and background checks
How to Apply
Frequently Asked Questions
What qualifications or education do I need to become an Operations Manager in Malawi?
Most employers require a Bachelor's degree in Business Administration, Operations Management, or a related field. Professional certifications like CILT or IPMM membership are highly valued. Significant experience in supervisory roles can sometimes substitute for formal education.
What are the typical day-to-day responsibilities of an Operations Manager at a Malawian company?
You will oversee daily operations, coordinate between departments, manage staff schedules, and ensure compliance with local regulations. Budget monitoring and supply chain coordination are also core duties. Regular reporting to senior management is expected.
How does workplace culture in Malawi affect the Operations Manager role?
Respect for hierarchy is important; you must balance authority with relationship-building across all levels. Punctuality and reliability are valued, though flexibility around unforeseen circumstances like transport issues is common. Strong communication skills in English and Chichewa are essential.
What career progression opportunities exist for Operations Managers in Malawi?
Progression typically moves to General Manager, Country Director, or specialized roles like Supply Chain Director. Experience at established companies like Kanengo COF Centre builds credibility for regional or international opportunities. Continuous professional development through MANEB or foreign institutions accelerates advancement.
What benefits should I expect as a full-time Operations Manager in Malawi?
Standard benefits include annual leave, sick leave, and pension contributions through NICO or similar providers. Larger employers may offer medical aid schemes and funeral insurance. Negotiating for transport or housing allowances is common practice during hiring.
How do I apply for Operations Manager positions, and what do Malawian employers prioritize?
Submit applications through company websites, job portals like MyJobo, or direct email with a tailored CV and cover letter. Employers prioritize proven leadership experience, problem-solving examples, and references from previous supervisors. Demonstrating knowledge of local business regulations and community engagement strengthens your candidacy.