Job Summary
- Employer: Astria Learning
- Job Type: Full-time
- Location: Zomba, Malawi
- Category: Education
- Closing Date: 2026-10-16
Key Responsibilities
- Conduct daily outreach to prospective students via phone, WhatsApp, and email to introduce programs and encourage applications.
- Provide clear and compelling information about academic offerings, financial requirements, and enrollment timelines.
- Respond promptly and professionally to all inquiries, maintaining a supportive and solution-oriented approach.
- Assist applicants in completing required forms and submitting documentation.
- Review application submissions for completeness and flag any missing or unclear information.
- Evaluate initial eligibility criteria and communicate next steps to applicants.
- Provide personalized support throughout the admissions journey, addressing individual concerns and guiding applicants step-by-step.
- Clarify academic program structures, enrollment fees, deadlines, and expectations.
- Clearly explain payment procedures for enrollment fees and enrollment deposits .
- Follow up consistently to ensure timely payments.
- Coordinate with the Finance Team to verify payment completion and report any delays or payment-related issues.
- Maintain regular, proactive communication with each assigned lead through structured follow-ups.
- Build trust and engagement by offering helpful, responsive, and transparent guidance.
- Use nurturing techniques to improve lead retention and conversion rates.
- Accurately record all student interactions, application status updates, and payment confirmations in the CRM system.
- Submit regular reports on lead progress, payment status, and successful enrollments to the Admissions Team Lead.
Requirements
- Bachelor’s degree in Business, Communications, Marketing, Education, or related field (preferred but not mandatory)
- Minimum 3-5 years of telesales, call center, or customer service experience (required)
- Previous experience in admissions or educational services is a plus
- Strong verbal communication skills with the ability to handle objections and build rapport over the phone
- Customer-first attitude with a supportive and solution-oriented approach
- Proficient in using CRM tools (e.g., Zoho, Salesforce) and communication platforms (WhatsApp, ManyChat)
- Ability to manage and prioritize multiple leads and follow-ups efficiently
- Highly organized, goal-driven, and attentive to detail
- Comfortable working in a remote and fast-paced environment
- Able to work flexible hours to support students across different time zones
- Strong ethical standards and respect for student data privacy
How to Apply
Frequently Asked Questions
What qualifications do I need to become an Admissions Counselor at Astria Learning in Malawi?
Most employers require a bachelor's degree in education, business administration, communications, or a related field. Experience in customer service, sales, or education recruitment is highly valued. Proficiency in English and local languages like Chichewa is essential for effective communication with prospective students.
What are the typical day-to-day responsibilities of an Admissions Counselor?
You will guide prospective students through the enrollment process, conduct campus tours or virtual presentations, and respond to inquiries via phone, email, and in-person meetings. You will also review applications, maintain student records, and meet enrollment targets set by management. Regular reporting on recruitment activities and participation in education fairs are common tasks.
How does the work culture for Admissions Counselors differ in Malawian educational institutions?
Malawian workplaces emphasize respect for hierarchy and formal communication with supervisors. Building personal relationships and trust with students and families is crucial, as word-of-mouth significantly influences enrollment decisions. Punctuality and professionalism are expected, though flexibility may be required during peak admission seasons.
What career progression opportunities exist for Admissions Counselors in Malawi?
With experience, you can advance to Senior Admissions Counselor, Admissions Manager, or Director of Enrollment positions. Some professionals transition into student services, academic advising, or marketing roles within educational institutions. Pursuing further qualifications in higher education administration can accelerate promotion prospects.
What benefits should I expect as an Admissions Counselor in Malawi?
Benefits vary by employer but typically include annual leave, sick leave, and public holidays as mandated by Malawian labor law. Some institutions offer medical aid or health insurance, though coverage levels differ significantly. Pension or provident fund contributions are increasingly common in established organizations.
How should I apply for an Admissions Counselor position, and what do Malawian employers prioritize?
Submit a tailored CV and cover letter highlighting relevant experience in sales, education, or customer-facing roles. Employers prioritize strong interpersonal skills, proven ability to meet targets, and genuine enthusiasm for helping students achieve their educational goals. Prepare for interviews that assess your communication abilities and understanding of the local education landscape.