Libertas General Insurance Company Limited is one of Malawi’s leading short-term (general) insurance providers, with nearly 30 years of experience protecting individuals, businesses, and properties. We pride ourselves on professional service, integrity, and efficient claims settlement to build lasting trust with our clients.
Job Summary
The Assistant Claims Manager will support the Claims Manager in overseeing the end-to-end claims process for general insurance products (motor, fire, engineering, marine, liability, personal accident, etc.). This role ensures claims are handled efficiently, fairly, and in compliance with company policies, regulatory requirements, and industry best practices. The position involves team leadership, process improvement, stakeholder coordination, and contributing to a positive customer experience while controlling costs and minimizing fraud.
Job Summary
- Type: full-time
- Location: Blantyre
- Category: Insurance
- Closing Date: 2026-08-13
Key Responsibilities
- Assist in managing the daily operations of the Claims Department, including supervision of claims officers, adjusters, and support staff.
- Receive, register, investigate, and process claims promptly and accurately, ensuring all necessary documentation, site inspections, and third-party assessments are completed.
- Review and authorize claims settlements within approved limits; escalate complex, high-value, or disputed claims to the Claims Manager.
- Conduct or coordinate loss adjuster appointments, surveyor reports, defence lawyers and forensic investigations where required.
- Ensure compliance with all legal, regulatory, and internal policy requirements, including timely reporting and adherence to the Insurance Act and Data Protection Act.
- Negotiate with claimants, lawyers, repairers, and service providers to achieve fair and cost-effective settlements.
- Identify and investigate potentially fraudulent claims; collaborate with the fraud and risk management teams.
- Analyze claims trends, prepare management reports on claims ratios, reserving, and performance metrics.
- Contribute to the development and implementation of claims handling procedures, digital tools, and service standards to improve efficiency and customer satisfaction.
- Provide training, coaching, and performance feedback to junior claims staff.
- Maintain strong relationships with brokers, agents, policyholders, reinsurers, and external service providers.
- Handle customer complaints related to claims and ensure timely resolution.
- Support the Claims Manager in budgeting, resource planning, and departmental audits.
- Participate in special projects such as system upgrades, catastrophe response planning, or product development input from a claims perspective.
Requirements
- Bachelor’s degree in Insurance, Risk Management or Business Administration.
- Minimum 5 years of relevant experience in general insurance claims handling, with at least 2-3 years in a supervisory or senior claims officer role.
- Strong knowledge of general insurance products, claims processes, and the Malawian legal and regulatory environment.
- Experience with motor, property, engineering and liability claims is essential.
- Excellent leadership, team management, and interpersonal skills.
- Strong analytical, negotiation, and decision-making abilities.
- High integrity and attention to detail to manage fraud risks and financial exposure.
- Proficiency in Microsoft Office 365 Suite and insurance management software/systems.
- Outstanding written and verbal communication skills
- Ability to work under pressure, meet deadlines, and handle multiple priorities.
- Customer-focused mindset with a commitment to service excellence.
- Valid driver’s license and willingness to travel.
Salary
Competitive remuneration
How to Apply
The Human Resources Officer,
Libertas General Insurance Company Limited,
P.O. Box 354,
Blantyre.
Email: recruitment@libertas.co.mw
The closing date for receiving applications is 13th August 2026.
Only shortlisted candidates will be contacted.
Libertas General Insurance Company Limited is an equal opportunity employer
About the Company
Libertas General Insurance Company Limited is a prominent Malawian insurer, duly licensed and regulated by the Reserve Bank of Malawi. Incorporated to serve the nation's diverse insurance needs, the company offers a comprehensive suite of general insurance products. These offerings cater to individuals, businesses, and organizations seeking protection against various risks, from motor and property to marine and liability coverage. Operating with a commitment to reliable risk management, Libertas General Insurance maintains a significant presence, with offices in major commercial centers like Blantyre and Lilongwe, ensuring accessibility and responsive service across Malawi.
Reliable general insurance solutions for Malawi.
Frequently Asked Questions
What qualifications and experience are typically sought for an Assistant Claims Manager role in Malawi's insurance sector?
Candidates usually need a bachelor's degree in a relevant field like Business Administration, Law, or Insurance. Professional certifications from bodies like the Insurance Institute of Malawi (IIM) or CIIN are highly advantageous. Relevant experience in claims handling or customer service within an insurance company is often a prerequisite.
What are the common day-to-day responsibilities of an Assistant Claims Manager in an insurance company in Malawi?
Daily tasks involve assisting in processing insurance claims, coordinating with assessors, and communicating with policyholders regarding their claims status. You would also help maintain accurate claims records and ensure compliance with company policies and industry regulations.
What should I expect regarding the work culture and expectations for an Assistant Claims Manager in a Malawian insurance company?
The work culture typically emphasizes professionalism, attention to detail, and strong customer service skills to manage client expectations effectively. There's an expectation of diligence in adherence to regulatory frameworks and ethical practices common in the Malawian financial sector.
What are the typical career progression paths for an Assistant Claims Manager in the Malawian insurance industry?
Successful Assistant Claims Managers can progress to Claims Manager, Senior Claims Manager, or even head of department roles within the company. Further specialisation in specific insurance lines or moving into underwriting or risk management are also viable options for growth.
What are the typical benefits packages offered to Assistant Claims Managers in Malawian insurance companies?
Standard benefits often include paid annual leave, medical aid, and participation in a company pension scheme. Some employers may also offer transport allowances or professional development opportunities as part of the package.