Job Summary
- Type: full-time
- Location: Blantyre
- Category: Administration
- Closing Date: 2026-08-07
Key Responsibilities
- Processing new client forms in the system.
- Attending walk-in, telephone and online client queries.
- Instruction receipting & first line validation of incoming client instructions and ensuring clients have submitted necessary documentation for transactions.
- Managing pending investments as well as new client follow-ups on issues raised.
- Ensuring distribution of all client communication timeously.
- Following up on walk-in clients’ queries and Branch queries as well.
Requirements
- Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review.
- Directs Work
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
- Bachelor of Accounting (BAcc): Accounting and Business Administration.
How to Apply
oldmutual.wd3.myworkdayjobs.com
Closing Date: 7th August 2026, 23:59
About the Company
Old Mutual is a South African investment, savings, insurance, and banking group, operating across Africa. Headquartered in Cape Town, the company is listed on the Johannesburg Stock Exchange, the Zimbabwe Stock Exchange, the Namibian Stock Exchange, and the Botswana Stock Exchange.
Website: https://www.oldmutual.co.mw/
Frequently Asked Questions
What qualifications or education are typically required for a Back Office Administrator role in Malawi?
Most employers in Malawi look for candidates with a minimum of a Diploma or Bachelor's degree in Business Administration, Finance, or a related field. Relevant experience in an office environment and proficiency in computer applications like Microsoft Office Suite are also highly valued.
What are the common day-to-day responsibilities of a Back Office Administrator in a financial institution in Malawi?
Daily tasks typically involve processing transactions, maintaining accurate records, preparing reports, and managing data entry. You would also handle document management, respond to internal queries, and ensure compliance with internal procedures and regulatory guidelines.
What kind of work culture and expectations should a Back Office Administrator anticipate in a large Malawian financial company?
The work environment often emphasizes professionalism, attention to detail, and adherence to strict protocols. Expect a collaborative team setting where reliability, punctuality, and strong communication skills are highly valued.
What are the realistic career progression opportunities for a Back Office Administrator in Malawi?
With good performance and continuous learning, an administrator can progress to senior administrative roles, or specialize in areas like compliance, operations, or even project management. Further education or professional certifications can significantly enhance long-term growth prospects within the financial sector.
What typical benefits package can one expect for an administrative role in a large company in Malawi?
Standard benefits usually include annual leave, sick leave, and possibly a medical aid scheme. Many reputable employers also offer contributions to a pension fund as part of their comprehensive compensation package.
What is the best way to apply for such roles in Malawi, and what do employers typically look for in candidates?
Applications are usually submitted online through company career portals or local job sites, requiring a well-structured CV and cover letter. Employers seek candidates with strong organizational skills, attention to detail, proficiency in office software, and a positive, proactive attitude.