The Lilongwe Water Board is a Statutory Corporation established in 1947 and re-constituted in 1995 under the Water Works Act (Cap 72). It is responsible for the provision of water supply and sanitation services to the City of Lilongwe and other surrounding areas designated as its supply area.
The Board is inviting applications from suitably qualified candidates of Malawi origin to fill the following position that exist within the Board
Job Summary
- Employer: Lilongwe Water Board
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Accounting
- Closing Date: 2026-10-20
Key Responsibilities
- Processing paperwork and computer work to update user accounts.
- Maintaining the water user database through processing meter reading paperwork
- Capturing water user debit and credit data into a specialised water billing system.
- Analysing billing summaries and reports;
- Generating customer files for new connections
- Filing water bill documents
- Building the capacity of Water production in the Board at all levels
- Demonstrating outstanding commitment to service delivery programs of the Board by personally identifying and reporting water bursts/leakages to the Customer Care Division, of which verifiable repair records shall be tendered to be used as one of the components for assessment during one’s performance appraisal time.
Requirements
- Advanced certificate in Accounting / Diploma in Accounting
How to Apply
Address: P.O Box 96,
About the Company
Lilongwe Water Board is a statutory corporation established under the Water Works Act, responsible for water supply and sanitation services in Lilongwe, the capital city of Malawi. The board manages the abstraction, treatment, and distribution of potable water to residential, commercial, and industrial customers across the city and surrounding areas. It operates water treatment plants, maintains an extensive network of pipelines and reservoirs, and implements revenue collection systems to sustain its operations. Lilongwe Water Board also engages in water conservation education and infrastructure expansion projects to meet growing demand in one of Malawi's fastest-growing urban centers.
Providing safe water for life
Frequently Asked Questions
What qualifications do I need to become a Billing Assistant at Lilongwe Water Board?
Most employers require a Diploma in Accounting, Finance, or Business Administration from a recognized Malawian institution like MANEB or a public university. Professional certifications such as ACCA Foundation or CIMA Certificate can strengthen your application. Proficiency in accounting software and MS Excel is typically expected.
What are the typical day-to-day responsibilities of a Billing Assistant?
You will prepare and issue water bills, process customer payments, reconcile accounts, and resolve billing disputes. Daily tasks include updating customer records, generating reports, and liaising with meter readers and finance teams. Accuracy and attention to detail are critical since errors affect revenue collection.
How is the work culture and what expectations should I have as an employee?
Malawian public sector workplaces emphasize hierarchy, punctuality, and respect for authority—address senior staff formally and follow chain of command. Dress codes are typically conservative business attire. Teamwork and patience matter, as processes can be bureaucratic and customer-facing roles require handling complaints diplomatically.
What career progression opportunities exist for Billing Assistants in Malawi?
With experience and further qualifications, you can advance to Senior Billing Officer, Accounts Officer, or Management Accountant roles. Pursuing ACCA, CIMA, or a Bachelor's degree in Accounting significantly improves promotion prospects. Some professionals transition to finance manager positions in NGOs or private sector utilities.
What benefits typically come with Billing Assistant positions in Malawi?
Public sector roles usually include pension contributions through the Malawi Public Service Pension Fund, medical aid schemes, and annual leave entitlements per labour laws. Some employers provide housing or transport allowances, though this varies by organization. Always confirm benefits during the interview process.
How do I apply and what do employers look for in candidates?
Monitor job advertisements in The Nation or Daily Times newspapers, and check the Lilongwe Water Board website or Public Service Commission portals. Submit a well-structured CV with certified copies of academic certificates and references. Employers value integrity, numerical accuracy, computer literacy, and prior experience in customer service or accounting roles.