Job Summary
The Branch Manager is responsible for managing the branch, clients, policies, filing and sales offices, achieving branch targets, providing quotations, renewal reviews, processing policies & endorsements, conducting surveys and dealing with compliance issues within turnaround times.
Job Summary
- Employer: Libertas General Insurance Company Limited
- Job Type: Contract
- Location: Lilongwe, Malawi
- Category: Insurance
- Salary: Competitive remuneration
- Closing Date: 2026-10-16
Key Responsibilities
- Managing and overseeing the branch activities.
- Assisting in providing efficient claims service by carrying out investigations and conducting negotiations within authority to ensure fair and quick settlement of claims.
- Compile a monthly branch report on the performance of the office and local news in the area for management consumption.
- Analyze opportunities in the Central and Northern Region, strategies for effective territory coverage, customer research; identify and deal with diverse customers’ profiles.
- Managing motor certificates and reconciliation of daily sales for the branch and sales office.
- Supervising Underwriters, Underwriting Clerks and Sales offices within Jurisdiction.
- Booking premiums.
- Overseeing Preparing and sending invoices within the specified timeframes.
- Conducting pre-loss risk surveys.
- Overseeing Regulatory Compliance Management (KYC, Premium Directive, Credit Reference, etc.).
- Obtaining and analyzing customer credit data.
- Checking Monthly/Weekly premium Reports.
- Monitoring Other Branches DBR (Area 25, Kasungu and Autotec).
- Following up on payment plans and resolving Credit Control. (Debtors and unapplied receipts).
- Following up on Declaration Premiums (PD Cheques).
- Policy Documentation: within 14 days.
- Preparing Quotations and Endorsements: within 72hrs.
- Overseeing Renewal Reviews Quotations: – 60 days to renewal date.
- Ensuring that provision of underwriting details is promptly done: Fast track claims on demand/other claims within 48 hrs.
- Arranging for Facultative Reinsurance placement and preparing signing slips plus follow ups where necessary.
- Attending to Agents and or / clients who come to buy insurance.
- Taking care of company property.
- Attending to internal and external Customers queries.
- Maintaining quality relationship Clients and Brokers.
- Taking an active role in the mentoring and development of other Underwriters.
- Ensuring that rates and products are within Key’s policy.
- Referring any issues beyond competency to line manager.
- Performing any other duties assigned from time to time by seniors.
Requirements
- Advanced Diploma in Insurance (CII) or equivalent; a Bachelor’s degree in Business, Insurance, or related field.
- Minimum 4 years’ experience in general insurance, with at least 2 years in a supervisory/leadership role.
- Proven track record in sales/target achievement, client relationship management, and branch P&L or budget oversight.
- Strong knowledge of general insurance products, underwriting basics, claims processes, and the Malawian insurance market/regulatory environment.
Salary
Competitive remuneration
How to Apply
About the Company
Libertas General Insurance Company Limited is a prominent Malawian insurer, duly licensed and regulated by the Reserve Bank of Malawi. Incorporated to serve the nation's diverse insurance needs, the company offers a comprehensive suite of general insurance products. These offerings cater to individuals, businesses, and organizations seeking protection against various risks, from motor and property to marine and liability coverage. Operating with a commitment to reliable risk management, Libertas General Insurance maintains a significant presence, with offices in major commercial centers like Blantyre and Lilongwe, ensuring accessibility and responsive service across Malawi.
Reliable general insurance solutions for Malawi.
Frequently Asked Questions
What qualifications or certifications are typically required for a Branch Manager role at an insurance company in Malawi?
Most employers require a bachelor's degree in Business Administration, Finance, or a related field. Professional certifications such as ACII from the Chartered Insurance Institute or local equivalents from the Insurance Institute of Malawi significantly strengthen your application. Prior experience in insurance sales, underwriting, or supervisory roles is usually essential.
What are the typical day-to-day responsibilities of a Branch Manager in Malawi's insurance sector?
You will oversee branch operations, manage a team of sales agents and administrative staff, and ensure premium collection targets are met. Daily tasks include client relationship management, staff supervision, reporting to head office, and ensuring compliance with the Reserve Bank of Malawi's insurance regulations. You will also handle local marketing initiatives and resolve customer complaints.
How does workplace culture and management style typically function in Malawian insurance companies?
Hierarchical respect is important; you will report to regional or national management while maintaining authority over your branch team. Performance is heavily measured against sales targets and premium growth, creating a results-driven environment. Building personal relationships with clients and staff is valued, and flexibility around local customs and community engagement is often expected.
What career progression opportunities exist for Branch Managers in Malawi's insurance industry?
Strong performers typically advance to Regional Manager, Operations Manager, or Head of Sales positions within 3-5 years. Some transition to specialized roles in underwriting, claims management, or product development at head office. Long-term prospects include executive positions such as Managing Director or CEO, particularly with additional professional qualifications.
What employee benefits are commonly offered to Branch Managers at insurance companies in Malawi?
Standard packages usually include medical aid coverage, pension contributions through NICO or other approved schemes, and annual leave entitlements per Malawi labour laws. Many insurers provide performance-based bonuses, commission structures tied to branch targets, and fuel or vehicle allowances given travel requirements. Specific benefits vary by employer and are often negotiable based on experience.
How should I apply for a Branch Manager position, and what do Malawian insurance employers prioritize in candidates?
Submit applications through company websites, job portals like MyJobo, or directly to HR departments with a tailored CV and cover letter. Employers prioritize proven leadership experience, a track record of meeting sales targets, and regulatory knowledge of the Insurance Act. Demonstrating local market understanding, existing client networks, and fluency in Chichewa alongside English can significantly strengthen your candidacy.