We are seeking two proactive, organised and detail-oriented professionals to provide business, administrative and project support that drives client satisfaction, business growth and efficient day-to-day operations.
Job Summary
- Type: full-time
- Location: Lilongwe
- Category: Administration
- Closing Date: 2026-07-22
Key Responsibilities
- Coordinate preparation of technical and financial proposals.
- Maintain tender, proposal and client databases.
- Support marketing initiatives and business acquisition activities.
- Coordinate consultancy assignments, project schedules and logistics.
- Monitor project progress and prepare status reports.
- Organise client meetings, workshops and stakeholder engagements.
- Serve as the first point of contact for clients.
- Coordinate client communications and follow-ups.
- Maintain high standards of customer service and client satisfaction.
- Manage office administration, records, correspondence and filing systems.
- Coordinate meetings, prepare minutes and manage executive diaries.
- Support procurement and office resource management.
- Prepare invoices and quotations.
- Monitor debtor collections and project expenditure.
- Support budgeting and monthly management reporting.
- Maintain proposal templates, consulting tools and project documentation.
- Proofread reports and ensure compliance with company quality standards.
- Maintain an organised knowledge repository.
Requirements
- Bachelor’s Degree in Business Administration, Management, Commerce, Public Administration, Project Management or a related field.
- Minimum three (3) years’ experience in business support, project coordination, administration or consulting support.
- Proficiency in Microsoft Word, Excel, PowerPoint and business reporting.
- Competencies: Business development support, Project coordination, Report writing, Communication and interpersonal skills, Customer relationship management, Planning and organisation, Attention to detail, Problem-solving, Integrity and professionalism, Teamwork.
How to Apply
To apply, please visit: portal.resaniconsulting.com
Frequently Asked Questions
What are the typical qualifications or education required for a Business Support Officer role in Malawi?
Most employers look for a diploma or degree in Business Administration, Office Management, or a related field. Practical experience in an administrative or support role is also highly valued. Proficiency in common office software suites is often a key requirement.
What are the common day-to-day responsibilities of a Business Support Officer in a Malawian consulting firm?
You would typically manage office operations, handle administrative tasks such as document preparation and filing, and assist with scheduling and client communication. Expect to provide essential support to consultants and ensure the smooth functioning of daily office activities.
What is the typical work culture and what are the key expectations for a Business Support Officer in a Malawian professional setting?
Professionalism, punctuality, and a proactive attitude are highly valued in Malawian workplaces, alongside respect for hierarchical structures. Building good interpersonal relationships with colleagues and clients is also crucial for success and effective teamwork.
What are the realistic career progression paths for a Business Support Officer in Malawi?
With experience and demonstrated competence, you could advance to roles such as Senior Business Support Officer, Office Manager, or specialize in areas like HR or project coordination. Continuous professional development and taking on more complex responsibilities can significantly accelerate your growth.
What typical benefits can a Business Support Officer expect from employers in Malawi?
Standard benefits often include annual leave, sick leave, and sometimes contributions towards medical aid. Some employers may also offer a provident fund or pension scheme, depending on the company's size and established policy.
What should I focus on when applying for this role and what do Malawian employers typically look for in applicants?
Emphasize your organizational skills, attention to detail, proficiency in office software, and any prior administrative experience in your CV and cover letter. Malawian employers value candidates who demonstrate reliability, initiative, strong communication skills, and a positive work ethic.