The role will ensure high-quality case management data, timely identification of issues, strengthen system utilization among frontline workers and partners, support evidence-based programming, and maintain compliance with safeguarding, child protection, disability inclusion, data protection, and organizational standards. The position will work closely with government social welfare officers, case workers, disability service providers, programme teams, and technical partners to improve outcomes for children with disabilities and their families.
Job Summary
- Employer: World Vision International
- Job Type: Contract
- Location: Lilongwe, Malawi
- Category: Information Management
- Closing Date: 2026-09-29
Key Responsibilities
- Monitor case registration, assessment, referral, follow-up, and closure processes.
- Review case records for completeness, timeliness, and quality.
- Ensure adherence to case management protocols, disability inclusion standards, and child protection guidelines.
- Track high-risk and complex cases requiring escalation.
- Support implementation of case conferencing and multidisciplinary responses.
- Review Parent Support Group (PSG) and quality assurance form submission, spot trends or errors, take appropriate action.
- Maintain accurate and up-to-date case management databases.
- Conduct routine data quality assessments and verification exercises.
- Analyze case trends, service utilization, referral patterns, and programme outcomes.
- Generate periodic case management reports supporting decision-making and programme improvement.
- Support the Learning and Capacity Building Specialist in training social workers, community case workers, partner organizations, and programme staff on the DCMS in Commcare and case management standards.
- Enhance existing training materials, user guides, and standard operating procedures.
- Provide ongoing coaching and mentorship based on identified gaps and regular assessment.
- Support partners to use the DCMS and maintain quality.
- Analyze forms submitted in the “Issues with CommCare” section of the app and take appropriate action.
- Monitor referral completion rates and service outcomes.
- Support inter-agency collaboration and service mapping exercises.
- Ensure key data is shared with partners
- Ensure compliance with safeguarding policies and child protection standards.
- Promote ethical handling of sensitive case information.
- Monitor adherence to privacy and data protection requirements.
- Support safeguarding incident reporting and follow-up processes.
- Conduct periodic compliance reviews.
- Document lessons learned and best practices.
- Support operational research and learning initiatives led by the Learning and Capacity Building Specialist.
- Support the MEAL Manager in organizing learning events
- Contribute to system improvements and digital innovation.
- Share evidence and recommendations for programme enhancement.
Requirements
- Bachelor’s Degree in Social Work, Information Systems, Information Technology, Computer Science, Child Protection, Development Studies, Statistics, Data Science, Public Health, Monitoring and Evaluation, or related fields.
- Postgraduate qualification in Data Management, Child Protection, Information Systems, Public Health, Disability Studies, or related discipline will be an added advantage.
- Minimum 3 years of relevant professional experience in child protection, case management systems, information management, social work, disability programming, or related fields.
- At least 3 years of experience managing digital case management platforms such as Commcare or similar case management systems.
- Experience supporting child protection and disability-focused programmes.
- Demonstrated experience in database management, data analysis, and information systems administration.
- Experience working with government child protection systems and social welfare structures.
- Proven experience in managing confidential and sensitive information.
- Experience working with NGOs, INGOs, or donor-funded programmes.
- Strong analytical and problem-solving skills.
- Experience facilitating training and capacity-building initiatives.
- Professional registration with a recognized Social Work body where applicable is desirable.
- Certification in database management, information systems, data analytics, Comcare administration, or related fields is an advantage.
- Fluency in English required.
- Knowledge of local languages (Chichewa and Tumbuka) used within programme implementation areas is an advantage.
- Advanced Commcare administration and case management systems management.
- Child protection case management.
- Disability-inclusive case management approaches.
- Data analysis and visualization.
- Power BI, Excel, SQL, Kobo, DHIS2, CommCare or similar platforms.
- Monitoring, Evaluation, Accountability and Learning (MEAL).
- Information governance and data protection.
- User support and systems troubleshooting.
- Training and facilitation.
- Report writing and presentation skills.
- Preferred Experience: Experience supporting national child protection information management systems.
- Preferred Experience: Experience working with children with disabilities and vulnerable populations.
- Preferred Experience: Experience collaborating with government social welfare and child protection systems.
- Preferred Experience: Experience with donor-funded disability inclusion or child protection projects.
- Preferred Experience: Experience managing large datasets and digital transformation initiatives.
- Preferred Experience: Fluency in Chichewa and Tumbuka
How to Apply
REF Code: JR52802
About the Company
World Vision International is an interdenominational Christian humanitarian aid, development, and advocacy organization. It was founded in 1950 by Robert Pierce and Kyung-Chik Han as a service organization to provide care for children in Korea. In 1975, emergency and advocacy work was added to World Vision's objectives. It is active in over 100 countries with a total revenue including grants, product and foreign donations of US$3.14 billion.
Website: https://www.wvi.org/malawi
Frequently Asked Questions
What qualifications or education do I need to become a Case Management Analyst in Malawi?
Most employers require a bachelor's degree in Information Management, Computer Science, Statistics, or a related social science field. Proficiency in data management software like Excel, SPSS, or specialized case management systems is essential. Additional certifications in data analysis or M&E from institutions like MIM or international online platforms strengthen your application.
What are the typical day-to-day responsibilities of a Case Management Analyst?
You will collect, clean, and analyze case data to support project decision-making and reporting requirements. Daily tasks include maintaining databases, generating reports for donors and management, and training field staff on data entry protocols. You also troubleshoot data quality issues and ensure compliance with organizational information standards.
How does the work culture in Malawian NGOs and international organizations differ from government or private sector?
International NGOs like World Vision emphasize results-based management, strict deadlines, and frequent reporting to donors. The culture is collaborative but fast-paced, with English as the primary working language and significant emphasis on accountability and transparency. Flexibility is valued, but you must demonstrate initiative and work independently with minimal supervision.
What career progression opportunities exist for Case Management Analysts in Malawi?
With experience, you can advance to Senior Data Analyst, M&E Manager, or Information Management Coordinator roles within larger programs. Many professionals transition into program management or specialized technical advisory positions with regional or global responsibilities. Building expertise in specific sectors like child protection or food security opens doors to consultancy and leadership roles.
What benefits should I expect when working for an international NGO in Malawi?
Benefits typically include medical insurance covering you and dependents, pension contributions, and generous annual leave often exceeding 20 days. Many organizations provide hardship allowances for remote postings, professional development funding, and paid maternity and paternity leave. Specific packages vary by employer and funding source, so always review the terms during recruitment.
How do I apply for this role and what do employers in Malawi prioritize in candidates?
Apply through official organization websites, job portals like MyJobo or LinkedIn, and professional networks in the development sector. Employers prioritize demonstrated data analysis skills, experience with humanitarian or development programs, and strong written communication in English. Highlight any prior work with vulnerable populations and your familiarity with ethical data handling practices.