Job Overview
Position: Cash Teller
Reports To: Branch Supervisor
The Cash Teller is responsible for accurately processing cash transactions while providing excellent customer service. The role ensures effective cash management, daily balancing, compliance with internal controls, and support for efficient branch operations.
Job Summary
- Type: full-time
- Location: Lilongwe
- Category: Banking
- Closing Date: 2026-08-14
Key Responsibilities
- Receive and process customer deposits, withdrawals, and payments accurately.
- Verify the authenticity of banknotes and coins and identify counterfeit or suspicious currency.
- Maintain proper custody and security of cash at all times.
- Ensure adequate cash levels at the teller station to support daily operations.
- Process transactions promptly while maintaining accuracy and attention to detail.
- Balance the cash drawer at the beginning and end of each business day.
- Investigate and report cash shortages or overages in accordance with company procedures.
- Maintain accurate transaction records and supporting documentation.
- Comply with internal controls, audit requirements, and cash-handling policies.
- Support vault cash management and end-of-day reconciliation processes where required.
- Deliver courteous, professional, and efficient service to customers.
- Respond accurately to customer enquiries regarding account transactions.
- Resolve customer concerns promptly and escalate issues when necessary.
- Promote a positive customer experience through excellent service delivery.
- Contribute to customer satisfaction and retention.
- Comply with all bank policies, procedures, and regulatory requirements related to cash handling.
- Maintain strict confidentiality of customer and company information.
- Support branch operations through teamwork and collaboration.
- Participate in audits and operational reviews as required.
Requirements
- Diploma in Banking, Finance, Business Administration, or a related field.
- A Degree in Banking, Finance, Business Administration, or a related field will be an added advantage.
- Previous experience in cash handling or a customer service role is preferred.
- Strong numerical and cash-handling skills.
- High level of integrity and attention to detail.
- Excellent customer service and communication skills.
- Ability to work under pressure and meet deadlines.
- Good organisational and record-keeping skills.
How to Apply
* Motivation Letter
* Updated Curriculum Vitae (CV)
* Certified copies of academic and professional certificates
* Contact details of three (3) professional and traceable referees
Email Applications To:
* info@mastersfinance.co.mw
* hr@mastersfinance.co.mw
Email Subject Line:
Application for Cash Teller
Application Deadline: 14th August 2026
Note: Only shortlisted candidates will be acknowledged.
Masters Finance Ltd is an Equal Opportunity Employer and encourages applications from qualified men, women, and persons with disabilities.
About the Company
Masters Finance Ltd is a leading microfinance institution operating within Malawi, dedicated to providing innovative, technology-driven financial solutions. Regulated by the Reserve Bank of Malawi, the company plays a crucial role in bridging financial accessibility gaps for individuals and small businesses across the nation. It focuses on leveraging digital platforms to offer efficient and inclusive microfinance services. By doing so, Masters Finance Ltd aims to foster economic growth and empowerment within Malawian communities, supporting various financial needs with reliability and transparency.
Technology-driven microfinance solutions
Website: https://mastersfinance.co.mw/
Frequently Asked Questions
What are the primary qualifications and educational background typically required for a Cash Teller role in Malawi?
Most financial institutions in Malawi prefer candidates with a minimum of a Malawi School Certificate of Education (MSCE) and often a diploma or certificate in banking, finance, or business administration. Strong numerical aptitude, attention to detail, and basic computer literacy are also essential for this role.
Could you describe the common day-to-day responsibilities of a Cash Teller in a Malawian financial institution?
A Cash Teller typically handles cash transactions, including deposits, withdrawals, and cashing cheques, while maintaining accurate records throughout the day. They are also responsible for balancing their cash drawer daily and assisting customers with basic inquiries, ensuring efficient and courteous service.
What are the typical work culture and customer service expectations for Cash Tellers in Malawi's banking sector?
Malawian banking culture emphasizes professionalism, integrity, and excellent customer service, often requiring a polite and patient approach with clients. Tellers are expected to be punctual, detail-oriented, and adhere strictly to banking procedures and compliance regulations set by the Reserve Bank of Malawi.
What are the realistic career progression opportunities for a Cash Teller within the Malawian financial industry?
A Cash Teller can realistically progress to roles such as Senior Teller, Customer Service Representative, or even to supervisory positions like Branch Operations Officer over time. Further education and consistent high performance can open doors to roles in credit, marketing, or other specialized banking departments.
What kind of benefits package, such as leave, medical aid, and pension, can a Cash Teller typically expect in Malawi?
Most reputable financial institutions in Malawi offer standard benefits including annual leave, sick leave, and sometimes compassionate leave, in line with Malawian labour laws. Many also provide medical aid coverage and contribute to a pension scheme, though specific details vary by employer and policy.