Job Summary: Ideally you will be enthusiastic, highly disciplined, with excellent communication skills which are key to being successful in this role. IT knowledge and familiarity with applications such as Word, Excel and Outlook would also be an advantage for this position.
You must be committed to punctuality and honesty as well as respectful of all clients and colleagues. The ability to work independently and within a Team Environment is highly desirable. Past experience in a similar role will be beneficial.
Job Summary
- Type: full-time
- Location: Blantyre
- Category: Security
- Closing Date: 2026-08-14
Key Responsibilities
- Responding appropriately to CCTV, Intruder, Fire and Personal Attack alarms to ensure that company security is not comprised.
- Communicating clear, concise information over telephone and e-mail
- Accurately recording events and actions in relation to Incident and Fault reporting in preparation to be sent to the customer/police.
Requirements
- Ability to work as part of a team
- Computer Literate (Word, Outlook, Excel etc.)
- Excellent communication skills
- Must have 3-5years checkable work history
How to Apply
About the Company
Office World plc was a chain of British office superstores that ceased trading in 2005 after administration and a company buy-out.
Frequently Asked Questions
What typical qualifications or certifications are needed for a CCTV Monitoring Operator role in Malawi?
Most employers in Malawi look for candidates with a Malawi School Certificate of Education (MSCE) or equivalent. Relevant experience in security or surveillance is often highly valued, and some roles may prefer basic computer literacy.
What are the common day-to-day responsibilities of a CCTV Monitoring Operator at a company like Office World in Malawi?
Daily tasks include actively monitoring multiple CCTV feeds, identifying suspicious activities or security breaches, and accurately logging incidents. You would also be responsible for communicating effectively with on-site security personnel and compiling basic incident reports.
What is the typical work culture and what are the key expectations for a security role like this in a Malawian office environment?
The work culture emphasizes vigilance, reliability, and strict adherence to protocols, often involving shifts to ensure continuous coverage. Punctuality, strong ethics, and the ability to follow instructions diligently are highly valued in Malawian security roles.
What are the realistic career progression or growth paths for a CCTV Monitoring Operator in Malawi?
With experience, you could advance to a Senior CCTV Operator, Supervisor of Security, or even move into general security management roles within a company. Further training in advanced security systems or risk assessment can also open up new opportunities.
What typical benefits, such as leave, medical aid, or pension, can I expect from a security role like this in Malawi?
Standard benefits usually include annual leave and sick leave as per Malawian labour laws. Larger organizations may offer basic medical aid or contribute to a pension scheme, though this can vary significantly between employers.
How should I apply for this role in Malawi, and what specific qualities do employers typically look for?
Applications typically involve submitting a CV and cover letter outlining your relevant experience and reliability. Employers seek candidates who demonstrate keen observation skills, integrity, good communication, and a strong sense of responsibility.