Location: Blantyre Office
Reporting To: Health Operations Manager
Job Purpose
To manage and route claims and correspondence efficiently, ensuring timely processing and excellent service to internal and external stakeholders.
Job Summary
- Type: full-time
- Location: Blantyre
- Category: Insurance
- Closing Date: 2026-07-21
Key Responsibilities
- Prepare and batch claims according to departmental standards.
- Verify member and provider details.
- Scan and route claims and correspondence to relevant departments.
- Respond to and resolve customer enquiries within agreed timelines.
- Compile claims reports using Microsoft Excel.
- Liaise with healthcare providers to confirm member cover and benefits.
Requirements
- Minimum Diploma (Business-related qualification is an advantage).
- 2-3 years’ experience in health insurance claims processing.
- Experience in administration/data capturing is an added advantage.
- Good computer skills, especially MS Office.
- Strong attention to detail, analytical, communication and problem-solving skills.
- Able to work well under pressure and as part of a team.
How to Apply
About the Company
Libertas is the Roman goddess and personification of liberty. She became a politicised figure in the late republic. She sometimes also appeared on coins from the imperial period, such as Galba's "Freedom of the People" coins during his short reign after the death of Nero. She is usually portrayed with two accoutrements: the spear; and pileus, a cap commonly worn by freed slaves, which she holds out in her right hand rather than wears on her head.
Frequently Asked Questions
What are the typical educational qualifications or certifications expected for a Claims Administrator (Health) role in Malawi?
Most employers in Malawi seek candidates with a diploma or degree in business administration, insurance, or a health-related field. Professional certifications in insurance or healthcare administration are highly advantageous and demonstrate specialized knowledge relevant to the Malawian market.
What would be the common day-to-day responsibilities for a Claims Administrator (Health) in an insurance company in Malawi?
You would primarily process health insurance claims, verify supporting documents, and communicate with policyholders and healthcare providers regarding claim status. This also involves maintaining accurate records and ensuring compliance with local insurance regulations and company policies.
What are the typical career progression paths for a Claims Administrator (Health) within the insurance industry in Malawi?
Successful Claims Administrators can progress to Senior Claims Administrator roles, Claims Supervisor, or specialize further as an Underwriter. Opportunities also exist in client relations, compliance, or even sales within the broader Malawian insurance sector.
What typical benefits, such as leave, medical aid, or pension, can a Claims Administrator (Health) expect in Malawi?
Standard benefits generally include annual leave, sick leave, and often a medical aid scheme for employees. Most reputable employers in Malawi also offer a pension fund, with both employer and employee contributions as mandated by local regulations.
What should I focus on when applying for this role, and what do Malawian employers typically look for in candidates?
Highlight your attention to detail, customer service skills, and any experience with data management or healthcare administration in your CV and cover letter. Malawian employers value reliability, strong communication, and a clear understanding of local insurance processes and ethical practices.