Job Summary
- Employer: ETG
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Insurance
- Closing Date: 2026-10-12
Key Responsibilities
- Daily servicing of client portfolios.
- Issue closings and or alterations instructions to Insurers
- Issue Invoice/credit notes where necessary
- Review insurance policies/endorsements to ensure they are in line with instructions.
- Conduct regular client meetings to keep them abreast of all related developments in line with their portfolios.
- Load all sales opportunities in the system
- Registering and processing all reported claims with Insurers
- Support clients with uninsured loss recoveries
- Identify and pursue new business opportunities through proactive prospecting, lead generation, and networking activities.
- Analyse market trends, customer feedback, and competitor activity to identify opportunities for business growth and innovation.
- Work closely with underwriters to assess risk, customize insurance solutions, and ensure timely and accurate policy issuance.
- Conduct regular sales meetings and performance reviews to track progress, address challenges, and implement corrective actions as needed.
- Represent the company at industry events, conferences, and trade shows to promote products and services and expand professional networks.
- Collaborate with cross-functional teams, including underwriting, claims, and customer service, to ensure seamless delivery of insurance products and exceptional customer experiences.
- Stay abreast of changes in industry regulations, market conditions, and emerging technologies accordingly.
- Foster a culture of teamwork, collaboration, and continuous improvement within the team, celebrating successes and promoting a positive work environment.
Requirements
- Diploma in Insurance from CII, ISA, ZII or any other recognised professional bodies. Those with bachelors degree in business administration with two years experience in the insurance Industry will be preferred.
- Strong understanding of short-term commercial insurance products, markets, and industry trends.
- Good communication and interpersonal skills.
- Demonstrated ability to build and maintain relationships with clients, brokers, and underwriters.
- Proficiency in Microsoft Office Suite and CRM software
How to Apply
About the Company
ETG (Export Trading Group) operates in Malawi as part of its broader Southern African agricultural trading network. The company engages in the procurement, processing, and distribution of agricultural commodities including legumes, oilseeds, and grains within the country. In Malawi, ETG works with smallholder farmers and commercial agricultural producers to connect local supply with regional and international markets. The company maintains storage and logistics infrastructure to support agricultural value chains from farm to market.
Agricultural supply chain solutions across Africa
Frequently Asked Questions
What qualifications or education do I need to become a Client Service Executive in the insurance sector in Malawi?
Most employers require a minimum of a Diploma in Business Administration, Marketing, Insurance, or a related field from a recognized institution like MIM or UNIMA. A Certificate or Diploma in Insurance from the Insurance Institute of Malawi (IIM) is highly advantageous. Some companies may accept relevant experience in customer service or sales in lieu of formal qualifications.
What are the typical day-to-day responsibilities of a Client Service Executive in Malawi's insurance industry?
You will handle client inquiries via phone, email, and in-person visits, process policy renewals and amendments, and resolve complaints efficiently. The role requires maintaining accurate client records and cross-selling insurance products when appropriate. You may also assist with claims documentation and liaise with underwriters to ensure timely service delivery.
How does the work culture and employer expectations differ for Client Service Executives in Malawi compared to other countries?
Malawian employers typically value respect for hierarchy and relationship-building with clients, often expecting longer working hours during month-end or renewal periods. Punctuality and professional appearance are important, as is flexibility to travel to client sites when needed. Many insurance firms emphasize team collaboration and community engagement aligned with local values.
What career progression opportunities exist for a Client Service Executive in Malawi's insurance sector?
With experience and additional IIM certifications, you can advance to Senior Client Service Executive, Team Leader, or Client Relationship Manager roles. Some professionals transition into underwriting, sales management, or operations positions. Pursuing a Degree in Insurance or an MBA can accelerate movement into senior management.
What employee benefits are typically offered to Client Service Executives by insurance employers in Malawi?
Standard benefits usually include annual leave as per Malawi Employment Act provisions, medical aid or health insurance coverage, and pension scheme contributions. Some larger firms offer performance bonuses, funeral insurance, and professional development support for IIM courses. Benefit packages vary significantly by employer size and profitability.
How should I apply for a Client Service Executive position, and what do Malawian insurance employers prioritize in candidates?
Submit a concise CV and cover letter through company websites, job portals like MyJobo, or directly to HR departments in Lilongwe, Blantyre, and Mzuzu. Employers prioritize candidates with strong communication skills in English and Chichewa, proven customer service experience, and computer proficiency. Demonstrating knowledge of local insurance products and regulatory requirements from the Reserve Bank of Malawi gives you a competitive edge.