Nkhanga Essential Support Services Limited is a leading provider of contract catering and other support services solutions. The Company is inviting applications from suitably qualified and experienced persons for the post of Club Manager.
Based in Nchalo, the Club Manager will be responsible for the overall management and operations of the Shire Club. She/he will lead all sections to ensure exceptional member service, sound financial management, proper maintenance of facilities, and compliance with club policies and licensing requirements.
Job Summary
- Employer: Nkhanga Essential Support Services
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Hospitality
- Closing Date: 2026-10-02
Key Responsibilities
- Oversee daily operations of the Kitchen, Bar, restaurant, Events, Housekeeping, and maintenance.
- Ensure high standards of customer service, cleanliness, and hospitality across the club.
- Monitor revenue, costs, stock, and margins for F&B, Bar, and Events.
- Ensure proper maintenance of club buildings, grounds, equipment, and utilities.
- Ensure compliance with Food Safety, alcohol licensing, and health & safety regulations.
Requirements
- Must have a Degree or Diploma in Hospitality industry plus 5 years of experience in service of Food & Beverage.
- Strong leadership and people management skill.
- Must have Financial and customer service skills.
- Multiskilled in a customer-centric approach.
How to Apply
Apply by email: nessjobs2@gmail.com
Frequently Asked Questions
What qualifications or education do I need to become a Club Manager in Malawi?
Most employers prefer a Diploma or Degree in Hospitality Management, Business Administration, or Tourism from institutions like the University of Malawi or Mzuzu University. Relevant certifications in food safety, first aid, or liquor licensing are highly valued. Prior experience in supervisory roles within hotels, restaurants, or clubs is often essential.
What are the typical day-to-day responsibilities of a Club Manager?
You will oversee staff scheduling, inventory management, and customer service standards while ensuring compliance with health and safety regulations. Daily tasks include handling cash flow, resolving customer complaints, coordinating events, and maintaining relationships with suppliers and local authorities. You are also responsible for marketing the club and ensuring profitability targets are met.
How does local work culture in Malawi affect the Club Manager role?
Malawian hospitality workplaces emphasize respect for hierarchy, with deference to senior management and owners expected. Building strong personal relationships with staff and regulars is crucial for success, as loyalty and trust matter deeply in local business culture. Flexibility is essential, as extended hours during peak seasons and public holidays like Christmas or Easter are common.
What career progression opportunities exist for Club Managers in Malawi?
With proven performance, you can advance to Regional Manager roles overseeing multiple venues or move into hotel management positions in major cities like Lilongwe, Blantyre, or Mzuzu. Some experienced managers transition to consultancy or open their own hospitality businesses. International opportunities in neighboring countries like Zambia, Tanzania, or South Africa become accessible with strong references.
What benefits are typically offered to Club Managers in Malawi?
Standard benefits usually include annual leave as mandated by the Employment Act, though specific days vary by employer. Some establishments provide medical aid or access to company health schemes, while pension contributions depend on whether the employer participates in statutory schemes like NAPSA. Housing allowances, meals during shifts, and performance bonuses are occasionally offered but are not guaranteed.
How should I apply for a Club Manager position, and what do Malawian employers look for?
Submit a concise CV highlighting relevant hospitality experience and any supervisory roles, accompanied by a cover letter demonstrating knowledge of the local market. Employers prioritize candidates with proven leadership skills, financial literacy, and existing networks within the industry. Be prepared for practical assessments or trial shifts, and ensure your references include previous supervisors who can speak to your reliability and management abilities.