COMMERCIAL OPERATIONS OFFICER – Green Livelihoods

Key Responsibilities

• Manage day-to-day customer interactions, respond to inquiries, process and follow up on orders, provide product information, and address customer feedback and complaints.
• Maintain accurate customer records and support customer retention and relationship management.
• Follow up potential customers, buyers, distributors, suppliers, and business partners to develop new commercial opportunities.
• Support sales activities and contribute to achieving sales and revenue targets.
• Monitor stock levels and maintain accurate inventory records.
• Support the receipt, storage, dispatch, and movement of products.
• Participate in stock-taking and verification exercises.
• Promptly report stock shortages, damages, losses, or discrepancies.
• Ensure appropriate documentation is maintained for stock movements.
• Maintain accurate records of sales, receipts, payments, and business-related expenses.
• Reconcile daily sales and cash records and verify supporting documentation.
• Ensure that sales transactions are properly documented and accounted for.
• Identify and promptly report financial or operational discrepancies to the responsible supervisor.
• Support the promotion of GLICOMEX products and services through social media and other marketing channels.
• Respond to online customer inquiries and monitor customer engagement.
• Support the implementation of marketing, promotional, and customer engagement campaigns.
• Contribute ideas for improving the visibility and market positioning of GLICOMEX products and services.
• Support the planning, organization, and participation in exhibitions, trade fairs, markets, product showcases, and other promotional events.
• Assist with product displays, customer engagement, sales promotion, and collection of market intelligence.
• Support sales and customer follow-up after exhibitions and other promotional activities.
• Maintain records of contacts and potential business opportunities generated through events.
• Identify and follow up potential customers, buyers, distributors, suppliers, and business partners.
• Conduct basic market research and maintain business leads and contact databases.
• Identify new market opportunities and support the development of market linkages.
• Monitor market trends, customer preferences, pricing, and competitor activities.
• Provide relevant market intelligence to support commercial decision-making and business growth.
• Provide day-to-day operational and administrative support across GLICOMEX ventures.
• Coordinate business activities, logistics arrangements, documentation, scheduling, and follow-up of outstanding actions.
• Support timely movement and delivery of products and materials.
• Assist in resolving operational issues that may affect business activities.
• Support procurement and supplier coordination processes, including obtaining quotations and following up deliveries.
• Maintain supplier and service-provider records.
• Monitor availability of goods and services required for business operations.
• Coordinate with relevant GL staff to ensure procurement processes comply with applicable organizational procedures.
• Support the identification, development, testing, and commercialization of new products, services, value chains, and business opportunities emerging from GLICOMEX ventures and GL programming.
• Support pilot commercial activities and provide feedback on customer response and market potential.
• Contribute to improving the commercial viability, profitability, visibility, and sustainability of GLICOMEX ventures.
• Maintain accurate business records, customer databases, inventory records, sales information, and operational documentation.
• Prepare timely updates and reports on sales performance, customer trends, stock status, business leads, market opportunities, competitor activities, and operational challenges.
• Provide accurate information to support management decision-making, business planning, and performance monitoring.
• Represent GLICOMEX professionally when engaging with customers, suppliers, partners, exhibitors, service providers, and other stakeholders.
• Build and maintain professional relationships that support the growth and reputation of GLICOMEX.
• Maintain high standards of customer service and professional conduct in all interactions.
• Undertake any other duties reasonably assigned by the GLICOMEX Manager or designated supervisor in support of GLICOMEX’s commercial objectives.

Requirements

• Diploma or Bachelor’s degree in Business Administration, Business Management, Marketing, Commerce, Entrepreneurship, or a related field.
• Relevant experience in business operations, sales, customer service, marketing, stock management, business development, or related commercial activities will be an advantage.
• Good working knowledge of Microsoft Office applications, particularly Microsoft Word and Excel.
• Experience in social media management, digital marketing, exhibitions, trade fairs, sales, or market linkage activities will be an added advantage.
• Experience working with enterprises, social enterprises, SMEs, value chains, or development organizations will be an advantage.

How to Apply