Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Job Summary
- Employer: Old Mutual Malawi
- Job Type: Full-time
- Location: Blantyre, Malawi
- Category: Sales
- Closing Date: 2026-09-28
Key Responsibilities
- Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
- Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
- Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
- Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer’s level of interest, and to identify and respond to areas requiring further information or explanation.
- Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
- Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.
- Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
- Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
- Providing financial advice in line with the Company’s customer value proposition and compliance framework.
- Developing, implementing, monitoring, and reviewing business plans to achieve individual performance targets.
- Prospecting and conducting business within assigned markets.
- Selling and promoting the Company’s range of life assurance and related financial products.
- Building and maintaining strong relationships with existing and prospective clients.
- Ensuring excellent customer service and adherence to Company policies and procedures.
Requirements
- NQF Level 5 – Higher, Advance or Occupational Certificate or equivalent
How to Apply
To apply, please visit: oldmutual.wd3.myworkdayjobs.com
REF Code: JR-84109-1
About the Company
Old Mutual Malawi is a prominent financial services group operating within the Republic of Malawi, dedicated to empowering individuals and businesses. As a subsidiary of Old Mutual Limited, it provides a comprehensive suite of financial solutions, including life assurance, general insurance, investment management, and savings products. The company caters to a broad spectrum of clients, from retail customers seeking personal financial security to corporate and institutional entities managing significant assets across Malawi. With a strong commitment to local development, Old Mutual Malawi plays a vital role in fostering economic stability and financial literacy, helping Malawians achieve their financial aspirations and secure their futures.
Empowering Malawians through trusted financial solutions.
Frequently Asked Questions
What qualifications or education do I need to become a Commissioned Financial Advisor at Old Mutual Malawi?
Most employers prefer a minimum of MSCE or equivalent, with a diploma or degree in business, finance, or economics being advantageous. Professional certifications like the Chartered Insurance Institute (CII) or local insurance qualifications from the Insurance Institute of Malawi strengthen your application.
What does a typical day look like for a Commissioned Financial Advisor in Malawi?
Your day involves prospecting clients through referrals, community networking, and cold calling, followed by face-to-face meetings to assess financial needs and recommend suitable Old Mutual products. You will spend significant time traveling within your assigned territory to build relationships and close sales.
How is the work culture and what expectations do employers like Old Mutual Malawi have?
The culture is target-driven and performance-based, with monthly sales quotas and strict reporting requirements. Employers expect self-motivation, resilience, and professional presentation, as you represent the brand in diverse communities across Malawi.
What career progression opportunities exist for Commissioned Financial Advisors in Malawi?
Strong performers can advance to Senior Financial Advisor, Team Leader, or Branch Manager roles within two to five years. Some transition into specialist areas like wealth management, corporate sales, or training and development positions.
What benefits typically come with a full-time Commissioned Financial Advisor role in Malawi?
Benefits usually include a basic salary plus commission, pension contributions, medical aid, and annual leave as prescribed by Malawian labour law. Commission structures vary by employer and are often the largest component of total earnings.
How do I apply and what do Malawian employers look for in candidates?
Apply directly through company career portals, recruitment agencies, or by submitting CVs to branch offices in Lilongwe, Blantyre, or Mzuzu. Employers prioritize proven sales experience, local language proficiency, integrity, and a valid driver's license with reliable transport.