Job Summary
- Employer: Astria Learning
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Community Management
- Closing Date: 2026-10-08
Key Responsibilities
- Manage the day-to-day life of the Ecampus HUB community: moderation, engagement, member support, and content flow.
- Build and maintain the “Master Community” structure : sub-groups, channels, and local chapters.
- Own onboarding: create and maintain clear application instructions and ensure a smooth joining experience for new members.
- Coordinate with influencers and local ambassadors to drive awareness, sign-ups, and engagement.
- Support growth campaigns across Nigeria/Ghana/Malawi
- Host regular webinars and community sessions with industry experts.
- Conduct interviews with app professionals, founders, and community members for content and knowledge sharing.
- Build and curate a library of app professionals in Africa : profiles, expertise, and success stories.
Requirements
- Masters degree in communications, public relations, Business Administration or any related field.
- At least 7 years of experience in community management, social media management, or a related field.
- Strong knowledge of the local tech/creator ecosystem.
- Proven experience working with influencers and running online events/webinars.
- Self-starter, comfortable with growth targets and data-driven reporting.
How to Apply
Frequently Asked Questions
What qualifications or education do I need to become a Community Manager at Astria Learning?
Most employers in Malawi prefer a diploma or bachelor's degree in communications, marketing, public relations, or a related field. Experience managing online communities or social media platforms is often valued more than formal certifications. Basic digital literacy and strong written English skills are essential for this role.
What are the typical day-to-day responsibilities of a Community Manager?
You will moderate online forums, respond to user queries, create engaging content, and analyze community engagement metrics. The role involves building relationships with users and addressing feedback or complaints promptly. You may also collaborate with marketing and product teams to align community activities with business goals.
How does work culture in Malawi affect this role?
Malawian workplaces often emphasize respect for hierarchy and clear communication channels with supervisors. Punctuality and reliability are highly valued, though flexible hours may be offered in tech-related roles. Building personal relationships with colleagues and stakeholders remains important for professional success.
What career progression opportunities exist for Community Managers in Malawi?
With experience, you can advance to senior community manager, social media strategist, or digital marketing manager positions. Some professionals transition into broader communications or brand management roles. Continuous learning in data analytics and digital tools improves promotion prospects locally.
What benefits should I expect from employers in Malawi for this role?
Benefits vary by employer but typically include annual leave as mandated by Malawi labor law, which is at least 24 days per year. Larger organizations may offer medical aid or health insurance, though this is not universal. Pension contributions through NBS Bank or other providers are common in formal employment.
How should I apply and what do Malawian employers look for in candidates?
Submit a tailored CV and cover letter highlighting relevant digital experience and communication skills through email or online portals. Employers prioritize demonstrated ability to grow and engage online communities, so include metrics or portfolio examples. Strong references and a professional online presence can significantly strengthen your application.