Wala Ltd is seeking a disciplined, commercially minded and ethical Credit & Recoveries Officer to join its Finance and Credit Team to strengthen the management of its growing credit portfolio.
The successful candidate will be responsible for customer credit assessments, monitoring instalment payments, managing arrears, conducting customer follow-ups and field recoveries, maintaining accurate credit records, and preparing portfolio-performance reports.
Job Summary
- Employer: Wala Clean Energy
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Finance
- Closing Date: 2026-10-05
Key Responsibilities
- The successful candidate will be responsible for customer credit assessments, monitoring instalment payments, managing arrears, conducting customer follow-ups and field recoveries, maintaining accurate credit records, and preparing portfolio-performance reports.
Requirements
- Applicants should have a bachelor’s degree in Finance, Accounting, Banking, Business Administration, Economics or a related field, with at least three years’ relevant experience in credit management, collections, recoveries or loan administration.
How to Apply
Apply by email: kennethm@walacleanenergy.com
Frequently Asked Questions
What qualifications or education do I need to become a Credit & Recoveries Officer in Malawi?
Most employers require a Diploma or Bachelor's Degree in Finance, Accounting, Banking, or Business Administration from a recognized institution like the University of Malawi or Mzuzu University. Professional certifications such as ACCA, CIMA, or banking qualifications from the Institute of Bankers in Malawi strengthen your application. Prior experience in credit analysis, debt collection, or microfinance is often preferred.
What are the typical day-to-day responsibilities of a Credit & Recoveries Officer?
You will assess loan applications, conduct credit risk analysis, and monitor borrower repayment behavior. Daily tasks include following up on overdue accounts, negotiating repayment plans with defaulting customers, and preparing recovery reports for management. You may also visit clients in the field to verify business operations and asset conditions, especially in rural areas where Wala Clean Energy operates.
How does the work culture in Malawi affect this role?
Malawian workplaces value respect for hierarchy, so you will report through structured channels and maintain formal communication with senior staff. Punctuality is important, though flexibility exists for field visits in remote areas with poor road infrastructure. Building personal relationships with clients is essential, as trust-based negotiation often yields better recovery outcomes than aggressive collection tactics.
What career progression opportunities exist for Credit & Recoveries Officers in Malawi?
With strong performance, you can advance to Senior Credit Officer, Credit Manager, or Head of Recoveries within financial institutions or energy companies. Some professionals transition into risk management, audit, or branch management roles. Gaining expertise in renewable energy financing specifically positions you for emerging opportunities in Malawi's growing clean energy sector.
What benefits should I expect in a Credit & Recoveries Officer role in Malawi?
Standard benefits typically include annual leave as prescribed by Malawi's Employment Act, medical aid through schemes like MASM or Liberty Health, and pension contributions to NICO or other approved providers. Some employers offer transport allowances given the travel demands of field recoveries. Benefits vary significantly between established banks, microfinance institutions, and newer clean energy companies.
How do I apply for this role and what do Malawian employers look for?
Submit your application with a tailored CV, cover letter, and certified copies of academic credentials to the employer's designated email or physical address. Employers prioritize candidates with demonstrated integrity, strong communication skills in English and Chichewa, and experience with loan management software. Highlight any experience with rural lending, solar product financing, or community-based collections, as these align closely with clean energy operations in Malawi.