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The Lilongwe Water Board is a Statutory Corporation established in 1947 and re-constituted in 1995 under the Water Works Act (Cap 72). It is responsible for the provision of water supply and sanitation services to the City of Lilongwe and other surrounding areas designated as its supply area.
The Board is inviting applications from suitably qualified candidates of Malawi origin to fill the following position that exist within the Board
Job Title: Customer Care Assistant
Job Summary
- Employer: Lilongwe Water Board
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Customer Service
- Closing Date: 2026-10-20
Key Responsibilities
- Providing front desk services
- Receiving complaints, compliments and pipe burst/leakage reports and resolving some and/or channelling them to appropriate departments, Divisions, Zones and sections for timely solution;
- Executing plans, programs, projects and budgets based on priorites within resources allocated:
- Creating and maintaining a positive corporate image of the Board and promoting the interest of stakeholders:
- Providing and educating the public in terms of their rights and obligations as customers;
- Demonstrating outstanding commitment to service delivery programs of the Board by personally identifying and reporting water bursts/leakages to of which verifiable repair records shall be tendered to be used as one of the components for assessment during one’s performance appraisal time.
Requirements
- Diploma in Business Administration/ Marketing
How to Apply
Address: P.O Box 96,
About the Company
Lilongwe Water Board is a statutory corporation established under the Water Works Act, responsible for water supply and sanitation services in Lilongwe, the capital city of Malawi. The board manages the abstraction, treatment, and distribution of potable water to residential, commercial, and industrial customers across the city and surrounding areas. It operates water treatment plants, maintains an extensive network of pipelines and reservoirs, and implements revenue collection systems to sustain its operations. Lilongwe Water Board also engages in water conservation education and infrastructure expansion projects to meet growing demand in one of Malawi's fastest-growing urban centers.
Providing safe water for life
Frequently Asked Questions
What qualifications do I need to become a Customer Care Assistant at Lilongwe Water Board?
Most employers in Malawi require a minimum of MSCE with credit passes in English and Mathematics. A diploma or certificate in Business Administration, Public Administration, or Customer Service is highly advantageous. Previous experience in a call center or front-desk role strengthens your application.
What are the typical day-to-day responsibilities of a Customer Care Assistant?
You will handle customer inquiries via phone, email, and in-person visits regarding water connections, billing, and service complaints. You will process payments, update customer records, and escalate unresolved issues to relevant departments. Maintaining courteous communication and accurate documentation is essential daily.
How does the work culture and employer expectations differ in Malawian public sector organizations?
Punctuality and respect for hierarchy are deeply valued in Malawian workplaces. Employers expect loyalty, patience with customers, and adherence to bureaucratic procedures. Dress codes are typically formal, and building relationships with colleagues is important for teamwork.
What career progression opportunities exist for Customer Care Assistants in Malawi?
With experience and additional qualifications, you can advance to Senior Customer Care Officer, Customer Relations Manager, or supervisory roles. Some professionals transition into sales, marketing, or administrative management positions. Pursuing further studies in management or ICT improves promotion prospects.
What benefits are typically offered to Customer Care Assistants in Malawian organizations?
Benefits vary by employer but commonly include annual leave, sick leave, and pension contributions through the National Pension Scheme. Some organizations provide medical aid or health insurance coverage. Public sector employers may offer more stable long-term benefits compared to private companies.
How should I apply for a Customer Care Assistant position, and what do Malawian employers prioritize?
Submit a well-structured CV and cover letter through official channels such as newspaper advertisements, company websites, or the Public Service Commission. Employers prioritize strong communication skills in English and Chichewa, computer literacy, and demonstrated problem-solving ability. Including references from previous supervisors adds credibility to your application.