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JOB DESCRIPTION: Customer Service Officer / Ticket Seller
Company: Ulemu Bus Service
Location: Different locations within Malawi
Reports to: Operations Supervisor
Employment Type: Full time
Job Summary:
We are looking for an honest, fast, and customer-friendly Customer Service Officer/Ticket Seller to manage ticket sales, and ensure smooth boarding of passengers.
Job Summary
- Employer: Ulemu Bus Services
- Job Type: Full-time
- Location: Blantyre, Malawi
- Category: Customer Service
- Closing Date: 2026-10-15
Key Responsibilities
- Sell tickets for all routes using manual books or electronic system
- Issue correct tickets, seat numbers, and receipts
- Manage advance bookings and reservations
- Sales report balancing daily
- Maintain accurate daily sales records and passenger manifest
- Submit daily cash and sales report to supervisor
- Safeguard ticket books and company money
- Provide accurate information on fares, departure times, routes, and luggage policy
- Assist passengers with inquiries, complaints, and boarding
- Maintain professional and polite conduct at all times
- Liaise with drivers and conductors, hand over passenger list
- Verify passenger tickets before boarding
- Coordinate with luggage handler on excess luggage charges
- Report delays, cancellations, or issues to management immediately
- Keep booking office clean, organized and secure
- Adhere to company pricing – no overcharging or undercharging
- Follow all company policies on refunds, cancellations and discounts
- Wear uniform and ID badge on duty
Requirements
- MSCE or Diploma in Business, Marketing or related field
- 1+ year experience in ticketing, cashier, or customer service (bus company experience is an advantage)
- Able to work with figures quickly and accurately
- Computer literate – MS Excel / booking system
- Fluent in Chichewa and English
- Honest, trustworthy, and good with people
- Able to work early mornings, weekends, and public holidays
How to Apply
Apply by email: ulemubusservices6@gmail.com
Frequently Asked Questions
What qualifications do I need to apply for a Customer Service Officer/Ticket Seller role at a bus company like Ulemu Bus Services?
Most employers in Malawi require a minimum of MSCE or equivalent, with strong English and Chichewa communication skills. A certificate in customer service, business administration, or tourism is advantageous but not always mandatory. Computer literacy and basic numeracy are essential for handling ticketing systems and cash transactions.
What are the typical day-to-day responsibilities of a ticket seller at a Malawian bus company?
You will issue tickets, handle cash and mobile money payments, and assist passengers with route inquiries and seat reservations. Daily tasks include balancing cash drawers, maintaining orderly queues, and coordinating with drivers on departure schedules. You may also resolve complaints and ensure luggage is properly tagged and loaded.
How does workplace culture typically operate in Malawian transport and customer service roles?
Punctuality and respect for hierarchy are highly valued in Malawian workplaces, with early reporting common for morning departures. Dress codes are usually formal or branded uniforms, and maintaining a polite, patient demeanor with diverse passengers is expected. Teamwork with drivers, conductors, and cleaners is essential for smooth operations.
What career progression opportunities exist for ticket sellers in Malawi's bus and transport sector?
With experience, you can advance to senior cashier, station supervisor, or customer service manager positions. Some employees transition into operations coordination, fleet administration, or marketing roles within larger transport companies. Further studies in logistics, business management, or transport studies can accelerate promotion prospects.
What benefits are typically offered to customer service staff in Malawian bus companies?
Benefits vary by employer but often include paid annual leave, sick leave, and public holiday entitlements as mandated by Malawi labour law. Larger companies may offer medical aid contributions, staff transport, or uniform allowances. Pension schemes are less common in informal transport sectors but increasingly found in established operators.
How should I apply for this role, and what do Malawian employers look for in candidates?
Submit a concise CV and cover letter to the company's offices or advertised email address, highlighting any retail, banking, or hospitality experience. Employers prioritize honesty, reliability, and references from previous supervisors. Demonstrating familiarity with Malawian travel routes and mobile money platforms like Airtel Money or TNM Mpamba strengthens your application.