Food and Beverages Supervisor will play a key role in ensuring proper leadership, daily hotel operations, reporting, quality and safety, Customer care and satisfaction and compliance with organizational procedures.
Job Summary
- Employer: Tears Investments
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Hospitality
- Closing Date: 2026-09-24
Key Responsibilities
- Lead daily shift briefings for waiters and bartenders.
- Make work schedules and assign daily duties.
- Train new staff members on service standards.
- Monitor team grooming, punctuality, and performance.
- Welcome hotel guests and ensure prompt table service.
- Resolve guest complaints quickly and professionally.
- Collect direct feedback to improve future dining experiences.
- Coordinate VIP service and special requests.
- Check restaurant, bar and conference setups before service starts.
- Verify menu availability and beverages.
- Supervise cash handling, billing, and point-of-sale (POS) operations.
- Coordinate table bookings and event seating plans.
- Enforce local health, hygiene, and sanitation rules.
- Monitor storage temperatures for food and drinks.
- Check that dining areas and equipment remain clean and safe.
- Reduce waste and manage inventory counts regularly.
Requirements
- Diploma in Food and Beverages or Hospitality Management from a recognizable institution.
- At least two (2) years’ progressive experience in a similar role.
- Strong analytical and problem-solving skills.
- Proficiency in Word Excel and Power point Packages.
- High level of integrity, confidentiality and attention to detail.
- Strong communication and organizational skills.
How to Apply
About the Company
Tears Investments is a Malawian-owned enterprise primarily engaged in the consumer goods sector, operating from its base in Blantyre. The company plays a vital role in the distribution chain, ensuring a diverse range of products reaches communities throughout Malawi. With a focus on efficiency and market reach, Tears Investments actively contributes to the local economy by facilitating trade and creating employment opportunities. It connects manufacturers with consumers, striving to meet the everyday needs of Malawians.
Delivering quality consumer goods across Malawi.
Frequently Asked Questions
What qualifications or education do I need to become a Food and Beverages Supervisor in Malawi?
Most employers require a Diploma in Hospitality Management, Food and Beverage Management, or a related field from institutions like the Malawi Institute of Tourism or the University of Malawi. Relevant certifications in food safety, hygiene, and first aid are highly valued. Prior experience in restaurants, hotels, or catering services often compensates for formal education gaps.
What are the typical day-to-day responsibilities of a Food and Beverages Supervisor?
You will oversee staff scheduling, ensure quality service standards, manage inventory and stock control, and handle customer complaints professionally. Daily tasks include supervising food preparation areas, coordinating with kitchen teams, and ensuring compliance with health and safety regulations. You may also train new employees and prepare reports on sales and wastage for management.
How does the work culture and employer expectations differ in Malawian hospitality settings?
Malawian hospitality employers typically expect flexibility with working hours, including weekends and public holidays when demand peaks. Respect for hierarchy and clear communication with senior management are important cultural norms. Punctuality, personal presentation, and the ability to maintain calm under pressure are consistently valued traits across local hotels and restaurants.
What career progression opportunities exist for Food and Beverages Supervisors in Malawi?
With proven performance, you can advance to Food and Beverages Manager, Operations Manager, or General Manager positions within hotel chains or restaurant groups. Some professionals transition into consultancy, event management, or open their own hospitality businesses. Continuous professional development through workshops and international certifications significantly accelerates promotion prospects.
What benefits should I expect or negotiate for in this role?
Standard benefits typically include annual leave as mandated by Malawian labour law, and some employers offer medical aid or health insurance coverage. Larger establishments may provide staff meals, uniform allowances, and pension scheme contributions. Always clarify these details during interviews, as benefit packages vary considerably between small local restaurants and international hotel chains.
How should I apply for a Food and Beverages Supervisor position, and what do Malawian employers prioritize?
Submit a concise CV highlighting supervisory experience and specific achievements in service quality or team management to the employer directly or through recruitment agencies in Lilongwe, Blantyre, or Mzuzu. Employers prioritize candidates with demonstrable leadership experience, strong references from previous hospitality roles, and practical knowledge of local food service regulations. Prepare for practical assessments or trial shifts during the interview process.