Location: Mchinji
Department: Food & Beverage
Reports To: Hotel Manager
Supervises
Restaurant Manager
Bar Supervisor
Conference & Banqueting Supervisor
Executive Chef
Kitchen Stewarding Supervisor
Restaurant & Bar Staff
Banqueting Staff
Room Service Team
Job Purpose
The Food & Beverage Manager is responsible for the strategic planning, leadership, and day-to-day management of all food and beverage operations at Cliff View Hotel, including the restaurant, bar, conference and banqueting facilities, room service, and outdoor catering. The role ensures exceptional guest experiences while maximising profitability, maintaining international hospitality standards, and achieving departmental financial and operational targets.
Job Summary
- Type: full-time
- Location: Mchinji
- Category: Hospitality
- Closing Date: 2026-08-14
Key Responsibilities
- Direct and oversee all Food & Beverage outlets.
- Ensure smooth daily operations of: Restaurant, Bar, Conference Catering, Banqueting, Outdoor Events, Room Service
- Maintain five-star service standards.
- Conduct daily operational briefings.
- Ensure all outlets open and close according to SOPs.
- Monitor service quality and guest satisfaction.
- Ensure effective communication between kitchen and service teams.
- Prepare annual departmental budgets.
- Achieve monthly revenue targets.
- Control food cost to company targets.
- Control beverage cost and wastage.
- Manage labour costs through efficient scheduling.
- Analyse daily sales reports.
- Increase departmental profitability.
- Implement upselling and suggestive selling programmes.
- Prepare monthly management reports.
- Maintain excellent food presentation.
- Ensure professional table service.
- Monitor waiting times.
- Maintain restaurant cleanliness.
- Ensure reservation systems function efficiently.
- Conduct daily quality inspections.
- Maintain beverage quality standards.
- Ensure correct stock rotation.
- Monitor cocktail consistency.
- Control beverage inventory.
- Prevent stock losses.
- Promote premium beverage sales.
- Plan and coordinate all conference functions.
- Ensure flawless event execution.
- Work closely with the Sales & Marketing team.
- Conduct client pre-event meetings.
- Ensure Banquet Event Orders (BEOs) are executed accurately.
- Supervise banquet setups and service delivery.
- Conduct post-event evaluations.
- Collaborate with the Head Chef to develop: Seasonal menus, Banquet menus, Wedding packages, Conference packages, Buffet concepts
- Review menu pricing quarterly.
- Introduce innovative dining concepts.
- Ensure menus remain profitable and aligned with guest preferences.
- Control stock ordering.
- Approve purchase requisitions.
- Conduct weekly inventory checks.
- Investigate stock variances.
- Ensure FIFO principles are followed.
- Minimise food waste.
- Maintain supplier relationships.
- Ensure exceptional guest satisfaction.
- Resolve guest complaints promptly.
- Monitor online guest reviews.
- Develop guest loyalty initiatives.
- Maintain service excellence across all outlets.
- Recruit and train staff.
- Conduct performance appraisals.
- Coach supervisors.
- Develop succession plans.
- Prepare duty rosters.
- Ensure staff discipline.
- Promote teamwork and employee engagement.
- Ensure compliance with HACCP principles.
- Maintain food safety standards.
- Ensure compliance with health regulations.
- Conduct hygiene inspections.
- Ensure kitchen and restaurant cleanliness.
- Investigate accidents and incidents.
- Support hotel marketing campaigns.
- Develop promotional activities.
- Organise themed nights.
- Increase conference catering business.
- Build relationships with corporate clients.
- Identify new revenue opportunities.
- Prepare monthly reports.
- Maintain departmental records.
- Review SOP compliance.
- Attend management meetings.
- Analyse business trends.
- Prepare departmental forecasts.
Requirements
- Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field.
- Minimum 5 years’ experience in a Food & Beverage management role.
- Proven experience managing restaurants, bars, conferences, and banqueting operations.
- Leadership and people management
- Financial acumen
- Revenue optimisation
- Budget preparation
- Food cost control
- Beverage management
- Customer service excellence
- Event management
- Negotiation skills
- Problem solving
- Time management
- Communication and presentation skills
- Conflict resolution
- Coaching and mentoring
- Computer literacy (POS, PMS, Microsoft Office)
- Professional appearance and integrity
- Guest-focused mindset
- Results-oriented
- High attention to detail
- Ability to work under pressure
- Innovative and commercially minded
- Flexible to work weekends, holidays, and evenings
- Strong decision-making ability
- Full-time management position.
- Requires evening, weekend, and public holiday work.
- Frequent standing and walking throughout hotel outlets.
- May supervise large conferences, weddings, and outdoor events.
How to Apply
Interested applicants should submit an application letter, a detailed Curriculum Vitae, copies of certificates and contact details for three traceable referees to:
Email: shro.creckhardware@gmail.com
stanleykabango@gmail.com
CC: hrmcreckhardware@gmail.com
Closing date for receiving applications is 14th August, 2026. Only shortlisted candidates will be acknowledged.
Frequently Asked Questions
What qualifications and experience are typically required for a Food & Beverage Manager in Malawi?
Generally, a diploma or degree in Hospitality Management or a related field is preferred, coupled with several years of progressive experience in F&B operations, including supervisory roles. Employers in Malawi value hands-on experience and a proven track record in managing F&B departments within a hotel setting.
What are the primary day-to-day responsibilities of a Food & Beverage Manager at a hotel like Cliff View in Malawi?
Your daily duties would involve overseeing all aspects of food and beverage operations, including menu planning, inventory management, staff supervision, and ensuring high service standards. You would also be responsible for maintaining health and safety compliance and managing budgets effectively.
What is the typical work culture and what are the expectations for a manager in the Malawian hospitality sector?
The Malawian hospitality culture emphasizes respect, teamwork, and strong guest relations, often requiring a hands-on management approach. Expect to work flexible hours, including evenings and weekends, to cater to guest demands and operational needs.
What are the realistic career progression opportunities for a Food & Beverage Manager in Malawi?
Successful F&B Managers can often advance to roles like Operations Manager, General Manager, or even regional management positions within larger hotel groups in Malawi or the wider SADC region. Gaining diverse experience across different F&B outlets and demonstrating strong leadership are key for growth.
What kind of benefits package can one expect as a Food & Beverage Manager in a Malawian hotel?
Typical benefits often include paid annual leave, public holidays, and potentially medical aid contributions depending on the employer's policy. Some established hotels may also offer pension schemes or staff meal allowances as part of the compensation package.
What is the best way to apply for this role in Malawi and what do employers typically look for in applicants?
Applications are usually submitted via email with a detailed CV and cover letter outlining relevant experience. Employers in Malawi seek candidates with strong leadership, communication, and problem-solving skills, coupled with a deep understanding of hospitality standards and local market needs.