Job Summary
- Type: contract
- Location: Blantyre
- Category: Sales & Marketing
- Closing Date: 2026-07-23
Key Responsibilities
- Engage with potential customers and create awareness of FCB products and services
- Support customer acquisition activities, including customer onboarding and account opening initiatives
- Promote relevant banking solutions and provide customers with a positive FCB experience
- Identify opportunities within your community and build strong customer relationships
- Work towards agreed performance and customer engagement targets
- Capture all loan applications into the loan application management system (LAM) and maintain accuracy in screening the loan applications for credibility to minimize the possibility of fraudulent applications.
- Liaise with existing and prospective customers to understand their needs, promote relevant FCB loan products, and support customer acquisition initiatives.
- Report daily to the designated team leader or line manager to provide progress updates and submit end-of-day activity reports in the agreed format.
Requirements
- Minimum qualification: any post-secondary school qualifications
- Strong communication and interpersonal skills
- Confident, proactive, and comfortable engaging with people
- Self-driven with the ability to work independently
- Customer service, sales, marketing, or community engagement experience will be an added advantage
- Ability to work with minimum supervision
- Strong understanding of the importance of compliance and ability to operate within established guidelines.
Salary
performance-based commission structure
How to Apply
About the Company
First Capital Bank may refer to one of the following:First Capital Bank Botswana Limited First Capital Bank Malawi Limited First Capital Bank Mozambique First Capital Bank Zambia Limited First Capital Bank Zimbabwe Limited First Capital Bank Group
Frequently Asked Questions
What qualifications or experience are typically required for a freelance customer engagement and sales role in Malawi?
A strong secondary education certificate (MSCE) is often a minimum, coupled with prior experience in sales, customer service, or community engagement. Employers in Malawi value candidates with excellent communication skills and a proven ability to meet targets.
What are the common day-to-day activities for a freelance customer engagement and sales representative in Malawi?
You would typically engage prospective customers through various channels, explaining product benefits and addressing queries. This involves active outreach, conducting presentations, and tracking sales leads to conversion.
What are the typical work culture expectations for freelance sales roles in Malawi?
Employers expect strong self-discipline, reliability, and a proactive approach to target achievement, especially given the freelance nature. Building strong relationships and understanding local market dynamics are crucial for success.
What are the realistic career progression opportunities for a successful freelance customer engagement and sales professional in Malawi?
Consistent high performance can lead to opportunities for increased commissions, larger client portfolios, or even consideration for permanent roles within sales or marketing teams. Some individuals also leverage their experience to start their own sales agencies.
Are there any typical benefits like leave, medical aid, or pension provided for freelance sales opportunities in Malawi?
As a freelance role, standard employee benefits such as paid leave, medical aid, or pension contributions are generally not provided. Your earnings will primarily be commission-based, reflecting your sales performance.
How should a job seeker in Malawi apply for this type of freelance role, and what do employers typically look for?
Applications usually involve submitting a comprehensive CV and a cover letter highlighting relevant sales experience and communication skills. Employers prioritize candidates who demonstrate initiative, strong interpersonal abilities, and a clear understanding of sales principles.