HEAD HOUSEKEEPER – Cliff View Hotel

Key Responsibilities

• Plan, organise, and supervise all housekeeping activities.
• Ensure guest rooms, corridors, public areas, meeting rooms, offices, and staff facilities are cleaned and maintained to hotel standards.
• Conduct daily inspections of guest rooms and public areas.
• Ensure rooms are prepared according to arrival priorities.
• Monitor room status and coordinate with the Front Office on room availability.
• Ensure lost and found procedures are strictly followed.
• Maintain cleanliness standards throughout the hotel at all times.
• Ensure all guest rooms are thoroughly cleaned, inspected, and ready before check-in.
• Monitor room amenities, furniture, fixtures, and equipment.
• Ensure VIP rooms receive special attention and personalised presentation.
• Coordinate room deep-cleaning programmes.
• Ensure rooms are maintained according to four-star hospitality standards.
• Maintain spotless lobbies, restaurants, conference rooms, washrooms, staircases, and outdoor guest areas.
• Ensure public areas remain clean throughout operating hours.
• Coordinate cleaning schedules during conferences, weddings, and events.
• Monitor landscaping and exterior presentation in collaboration with the Maintenance team.
• Oversee hotel laundry operations.
• Ensure efficient washing, drying, ironing, and distribution of linen and uniforms.
• Maintain linen inventory and par stock levels.
• Control linen losses and damage.
• Coordinate uniform issuance and replacement.
• Ensure laundry equipment is properly maintained.
• Prepare departmental budgets.
• Monitor expenditure on cleaning chemicals, linen, uniforms, and guest supplies.
• Control housekeeping operating costs.
• Conduct monthly inventory counts.
• Maintain stock records and reorder supplies as required.
• Minimise wastage and prevent pilferage.
• Develop and maintain housekeeping Standard Operating Procedures (SOPs).
• Conduct routine quality inspections.
• Ensure all guest rooms meet inspection standards before release.
• Monitor guest feedback relating to cleanliness.
• Implement corrective actions where standards fall below expectations.
• Ensure compliance with hotel hygiene standards and occupational health and safety regulations.
• Ensure correct handling and storage of cleaning chemicals.
• Train staff on safe working practices.
• Conduct regular safety inspections.
• Report maintenance and safety hazards promptly.
• Ensure compliance with fire safety and emergency procedures.
• Inspect guest rooms for maintenance defects.
• Report repairs through the maintenance system.
• Follow up to ensure timely completion of maintenance work.
• Coordinate preventive maintenance programmes with the Engineering Department.
• Verify repaired rooms before returning them to service.
• Recruit, train, supervise, and mentor housekeeping staff.
• Prepare duty rosters and work schedules.
• Conduct performance appraisals.
• Coach employees on cleaning techniques and customer service.
• Promote teamwork, professionalism, and accountability.
• Manage disciplinary matters in accordance with hotel policies.
• Identify training and development needs.
• Promote environmentally responsible housekeeping practices.
• Implement water and energy conservation initiatives.
• Encourage responsible use of chemicals and cleaning materials.
• Support waste reduction and recycling programmes.
• Recommend environmentally friendly housekeeping products where appropriate.
• Prepare daily, weekly, and monthly housekeeping reports.
• Monitor room cleaning productivity.
• Maintain housekeeping records and checklists.
• Submit inventory and linen reports.
• Participate in management meetings.
• Monitor departmental performance against budgets and KPIs.

Requirements

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Housekeeping Management, or a related field.
• Minimum 5 years’ experience in hotel housekeeping, with at least 3 years in a supervisory or management position within a full-service hotel.
• Strong knowledge of housekeeping operations, laundry management, and cleaning standards.
• Certification in Housekeeping Operations or Hospitality Management.
• Training in occupational health and safety and environmental sustainability practices.

How to Apply