Lion Cage Courier Services and Logistics is seeking an experienced and dynamic ICT Officer to join our team. The ICT Officer will manage, maintain and continuously improve the company’s information and communication technology systems in order to support efficient courier operations, reliable shipment tracking, effective customer service, data security and overall business growth.
Job Summary
- Type: full-time
- Location: Lilongwe
- Category: Information Technology
- Closing Date: 2026-08-31
Key Responsibilities
- Manage and maintain all company ICT systems, computers, servers, networks, printers, scanners and other ICT equipment.
- Ensure that all offices and branches have reliable internet and network connectivity.
- Install, configure, update and maintain operating systems and software.
- Monitor the performance and availability of ICT systems.
- Manage and maintain the courier management system used for: Shipment booking and registration, Waybill generation, Parcel tracking, Delivery confirmation, Customer notifications, Invoicing and reporting.
- Ensure the system is properly integrated with branch offices and delivery operations.
- Identify system failures and coordinate with programmers or service providers for timely resolution.
- Maintain accurate and reliable shipment tracking information.
- Support the use of WhatsApp, SMS, email and other digital platforms for customer updates.
- Ensure customers can receive timely information on shipment status, delivery and collection.
- Maintain secure databases of customers, shipments, staff and company operations.
- Implement regular data backup procedures.
- Protect company information against unauthorised access, loss, theft and cyber threats.
- Manage user access rights and passwords.
- Provide technical support to all staff and branches.
- Troubleshoot problems involving computers, printers, internet, software and communication systems.
- Train employees on the proper use of ICT systems and courier software.
- Maintain and update the company website and social media platforms in collaboration with the Marketing Department Sales Department, Designers and Management.
- Support online customer services, shipment enquiries and digital marketing initiatives.
- Ensure company information published online is accurate and up to date.
- Provide ICT solutions to improve efficiency in: Parcel collection and delivery, Route planning, Driver and rider management, Proof of delivery, Customer service, Billing and invoicing.
- Support the introduction of mobile applications, GPS tracking, barcode scanning and digital signatures where applicable.
- Protect the company’s ICT infrastructure against viruses, hacking, phishing and other cyber threats.
- Ensure antivirus and security systems are regularly updated.
- Develop and enforce ICT security policies and procedures.
- Advise management on the purchase of computers, software, networking equipment and other ICT assets.
- Maintain an up-to-date ICT asset register.
- Monitor the condition and useful life of ICT equipment.
- Prepare regular reports on ICT performance, system challenges and recommendations.
- Identify opportunities to automate and improve courier operations.
- Research and recommend new technologies that can improve service delivery and reduce operating costs.
Requirements
- Diploma or Bachelor’s Degree in ICT, Computer Science, Information Systems, or a related field.
- Minimum of 2 years’ experience in IT support, preferably in logistics, courier, or retail.
- Experience with courier management systems will be an added advantage.
- Strong problem-solving skills and ability to work under pressure.
- Good communication and training skills.
How to Apply
Interested candidates should submit a CV and a covering letter clearly indicating relevant experience to: consultancymanna7@gmail.com
Address to: The Managing Director, Private bag 99, Lilongwe.
Application Deadline: 31st August 2026.
Only shortlisted candidates will be contacted.
Address to: The Managing Director, Private bag 99, Lilongwe.
Application Deadline: 31st August 2026.
Only shortlisted candidates will be contacted.
About the Company
Lion Cage Courier Services and Logistics is a prominent Malawian company specialising in efficient parcel, document, and general logistics services. Based in key urban centres like Blantyre and Lilongwe, the company provides critical delivery solutions for businesses and individuals throughout Malawi. They are known for their reliable dispatch riders and courier operations, ensuring timely transportation of goods across the country. Lion Cage Courier Services and Logistics plays a vital role in connecting various regions of Malawi through its dedicated delivery network, supporting local commerce and communication.
Delivering reliability, connecting Malawi, one package at a time.
Frequently Asked Questions
What are the typical qualifications and certifications expected for an ICT Officer role in Malawi?
A bachelor's degree in Computer Science, Information Technology, or a related field is commonly required for this position. Relevant certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly valued by Malawian employers. Practical experience with network administration, hardware troubleshooting, and software support is also crucial.
What would be the common day-to-day responsibilities for an ICT Officer in a logistics company in Malawi?
You would primarily manage and maintain the company's IT infrastructure, including network systems, servers, and user workstations. This involves providing technical support to staff, ensuring data security, and troubleshooting hardware and software issues to minimize operational disruptions. Additionally, you might be responsible for inventory management of IT assets and implementing new technology solutions.
What are the typical work culture and professional expectations for an ICT Officer in Malawi?
Professionalism, reliability, and a strong work ethic are highly valued in Malawian workplaces, especially in critical IT roles. Expect a collaborative environment where teamwork and effective communication, particularly with non-technical staff, are essential. Punctuality, respect for hierarchy, and a willingness to learn and adapt to new technologies are also key expectations.
What are the realistic career progression opportunities for an ICT Officer in Malawi's logistics sector?
With accumulated experience and further specialization, an ICT Officer can progress to roles such as IT Manager, Network Administrator, or Systems Administrator. Pursuing advanced certifications and demonstrating leadership skills can open doors to more senior technical or management positions within larger organizations. Continuous professional development is key for upward mobility in Malawi's evolving tech landscape.
What typical benefits, such as leave, medical aid, or pension, can an ICT Officer expect from employers in Malawi?
Most reputable employers in Malawi offer standard benefits including annual leave, sick leave, and compassionate leave as per labor laws. Medical aid contributions and a pension scheme are also common, though their specifics can vary widely between companies. Some organizations may provide additional perks like transport allowances or professional development opportunities.
How should a job seeker apply for an ICT Officer role in Malawi, and what do employers typically look for?
Applications typically involve submitting a detailed CV and a cover letter outlining your relevant skills and experience. Employers in Malawi seek candidates with demonstrable technical proficiency, strong problem-solving abilities, and excellent communication skills. A positive attitude, reliability, and a keen interest in contributing to the company's efficiency are also highly regarded.