IT Infrastructure Technician Installs, maintains, and supports Information Technology (IT) infrastructure and endpoints in US Government (USG) facilities, vehicles and official USG residences. Supports communications requirements for VIP visits and events at off-site locations. Maintains inventory and records of IT infrastructure, tools and endpoints.
Job Summary
- Employer: United States Embassy
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Information Technology
- Closing Date: 2026-09-28
Key Responsibilities
- The IT Infrastructure Technician Installs, maintains, and supports Information Technology (IT) infrastructure and endpoints in US Government (USG) facilities, vehicles and official USG residences.
- Supports communications requirements for VIP visits and events at off-site locations.
- Maintains inventory and records of IT infrastructure, tools and endpoints.
Requirements
- EXPERIENCE: A minimum of two years of hands-on experience in the installation, repair, and maintenance of data, voice, radio, or video infrastructure systems.
- JOB KNOWLEDGE: Must possess basic understanding of IT concepts, including mobile devices, computer hardware and software, networking, and operating systems. Must have an understanding of the Mission and U.S. Government organizational structure, physical locations, relevant regulations and security policies, IT systems and applications, service desk processes, emergency call procedures, and ticket routing workflows.
- Education Requirements: At least two years of post-secondary study at a vocational college or university in Information Technology (IT) infrastructure, telecommunications, or network systems.
- LANGUAGE: Level 3: Good Speaking, reading, and writing include the ability to translate English is required. Level 3: Good working knowledge, speaking, reading, and writing Chichewa required.
- SKILLS AND ABILITIES: Strong administrative, record-keeping, communication, and technical skills, with the ability to work independently. Proficiency in Microsoft Office, technical documentation, network diagrams, and diagnostic equipment. Ability to maintain IT infrastructure, manage inventory, troubleshoot equipment, assist end-users, and explain IT systems and network topologies. Ability to stay current with evolving IT infrastructure standards and practices and apply them to daily operations.
Salary
Not Specified
How to Apply
To apply, please visit: erajobs.state.gov
REF Code: LILONGWE-2026-009
About the Company
The 1998 United States embassy bombings were a series of terrorist attacks that occurred on August 7, 1998. More than 220 people were killed in two nearly simultaneous truck bomb explosions in two East African capital cities, one at the United States embassy in Dar es Salaam, Tanzania, and the other at the United States embassy in Nairobi, Kenya.
Website: https://www.united.com/ual/en/us/
Frequently Asked Questions
What qualifications or certifications are typically required for an IT Infrastructure Technician role in Malawi?
Most employers expect a diploma or degree in Computer Science, Information Technology, or a related field from a recognized institution like Mzuzu University or the University of Malawi. Professional certifications such as CompTIA A+, Network+, Cisco CCNA, or Microsoft Azure Fundamentals significantly strengthen your application. Practical experience through internships or volunteer work with local NGOs is often valued alongside formal credentials.
What are the typical day-to-day responsibilities of an IT Infrastructure Technician?
Daily tasks include installing and maintaining hardware such as servers, routers, and switches, troubleshooting network connectivity issues, and managing user accounts and system backups. You will also respond to helpdesk tickets, perform routine system updates and security patches, and document infrastructure configurations. At an embassy or large organization, you may coordinate with regional IT teams and support classified or sensitive systems requiring strict protocols.
How does workplace culture and employer expectations differ for IT roles in Malawi, especially at international organizations?
International employers like embassies emphasize punctuality, professional communication, and strict adherence to security and confidentiality policies. Hierarchical respect is important in Malawian work culture, so reporting structures and chain of command should be followed diligently. Dress codes tend to be formal, and you may be expected to work occasional evenings or weekends for critical system maintenance without overtime pay in some local contexts.
What career progression opportunities exist for IT Infrastructure Technicians in Malawi?
With experience, you can advance to roles such as Network Administrator, Systems Administrator, or IT Manager, particularly if you pursue advanced certifications like CCNP, MCSA, or cloud certifications. Some technicians transition into cybersecurity, IT project management, or consultancy work serving NGOs and government agencies. International organizations often provide structured promotion pathways, while local private sector growth depends heavily on continuous upskilling and networking within Malawi's small IT professional community.
What benefits are typically included in full-time IT positions with international organizations in Malawi?
International organizations generally offer comprehensive medical aid, pension or provident fund contributions, and generous annual leave often exceeding the statutory 18 days in Malawi. You may also receive housing allowances, education allowances for dependents, and relocation support for international hires. Local private sector benefits vary widely, with many employers only meeting minimum legal requirements for leave and lacking robust medical or retirement provisions.
How should I apply for IT Infrastructure Technician positions, and what do employers in Malawi prioritize in candidates?
Apply through official embassy websites, reputable job portals like MyJobo or Careerpool Malawi, and professional networks such as the ICT Association of Malawi. Employers prioritize demonstrated hands-on experience, so include specific projects and technologies you have worked with in your CV. Strong references from previous supervisors, evidence of problem-solving abilities, and a clean background check are particularly critical for positions involving sensitive infrastructure or security clearance requirements.