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7 hours ago
Masters Finance Ltd is a Deposit-Taking Microfinance Institution committed to expanding financial inclusion through innovative, customer-focused financial services powered by technology. As the institution prepares to transition into a commercial bank, it is seeking a motivated Loan Officer (Civil Servants) to join its growing team.
Job Overview
Position: Loan Officer (Civil Servants)
Reports To: Credit Officer
The Loan Officer (Civil Servants) will be responsible for marketing and selling financial products and services to civil servants, achieving sales targets, building long-term client relationships, and ensuring compliance with institutional policies and regulatory requirements.
Job Summary
- Type: full-time
- Location: Lilongwe
- Category: Finance
- Closing Date: 2026-08-14
Key Responsibilities
- Market and sell financial products and services to civil servants.
- Achieve monthly and annual sales targets for loans, accounts, and related products.
- Develop and implement sales strategies to meet and exceed assigned targets.
- Conduct outreach activities, institutional visits, and product presentations within government institutions.
- Identify, recruit, and onboard new civil servant clients.
- Build and maintain strong relationships with existing clients to encourage repeat business and referrals.
- Follow up on leads and loan applications to ensure timely processing and customer satisfaction.
- Assist clients in completing loan application forms and gathering required documentation.
- Ensure all applications comply with Know Your Customer (KYC), due diligence, and institutional requirements.
- Submit completed applications for processing and monitor progress until completion.
- Maintain accurate records of sales activities, client interactions, and loan applications.
- Prepare and submit regular sales performance and pipeline reports.
- Comply with ethical sales practices, company policies, and regulatory requirements.
Requirements
- Diploma in Sales, Marketing, Banking, Finance, or a related field.
- Experience in sales or the financial services sector is preferred.
- Knowledge of civil service payroll systems will be an added advantage.
- Strong sales and negotiation skills.
- Results-oriented with the ability to meet sales targets.
- Excellent communication and interpersonal skills.
- Ability to work independently and under pressure.
- High levels of professionalism and integrity.
How to Apply
Interested candidates should submit:
* Motivation Letter
* Updated Curriculum Vitae (CV)
* Certified copies of academic and professional certificates
* Contact details of three (3) professional and traceable referees
Email Applications To:
* info@mastersfinance.co.mw
* hr@mastersfinance.co.mw
* Motivation Letter
* Updated Curriculum Vitae (CV)
* Certified copies of academic and professional certificates
* Contact details of three (3) professional and traceable referees
Email Applications To:
* info@mastersfinance.co.mw
* hr@mastersfinance.co.mw
Email Subject Line:
Application for Loan Officer (Civil Servants)
Application Deadline: 14th August 2026
Note: Only shortlisted candidates will be acknowledged.
Masters Finance Ltd is an Equal Opportunity Employer and encourages applications from qualified men, women, and persons with disabilities.
About the Company
Masters Finance Ltd is a leading microfinance institution operating within Malawi, dedicated to providing innovative, technology-driven financial solutions. Regulated by the Reserve Bank of Malawi, the company plays a crucial role in bridging financial accessibility gaps for individuals and small businesses across the nation. It focuses on leveraging digital platforms to offer efficient and inclusive microfinance services. By doing so, Masters Finance Ltd aims to foster economic growth and empowerment within Malawian communities, supporting various financial needs with reliability and transparency.
Technology-driven microfinance solutions
Website: https://mastersfinance.co.mw/
Frequently Asked Questions
What are the typical qualifications and educational background required for a Loan Officer position in Malawi, especially one focused on civil servants?
Most employers seek a diploma or degree in Business Administration, Finance, Banking, or a related field. Strong numerical aptitude, excellent communication skills, and an understanding of credit principles are essential. Relevant experience in sales, customer service, or microfinance is also highly valued.
What are the common day-to-day responsibilities of a Loan Officer specifically targeting civil servants in Malawi?
Daily tasks include actively sourcing and assessing loan applications from civil servants, ensuring they meet eligibility criteria and are supported by proper documentation like payslips. You will also manage client relationships, conduct loan disbursements, and assist with repayment monitoring and collections, often involving field visits to government offices.
What is the typical work culture and what are the key expectations for a Loan Officer within a Malawian financial institution?
The culture is generally performance-driven, requiring strong target achievement and excellent customer service. You're expected to be proactive, build trust with clients, and adhere strictly to both company policies and Malawi's financial regulations. Professionalism, integrity, and diligence are highly valued in this environment.
What realistic career progression and growth paths are available for a Loan Officer in a Malawian finance company?
Successful Loan Officers can advance to Senior Loan Officer, Team Leader, or even Branch Manager roles within the institution. Opportunities also exist to specialise as a Credit Analyst or transition into other departments like Sales or Operations. Continuous learning and consistently meeting targets are key for upward mobility.
What typical benefits package can a Loan Officer expect to receive from a finance company in Malawi?
Beyond a competitive salary, benefits usually include standard annual leave and potentially a medical aid scheme or health insurance. Employers often contribute to a pension fund in line with Malawian labor laws. Performance-based incentives or bonuses are also common to reward target achievement.
How should a job seeker in Malawi best apply for this type of role, and what do employers look for in candidates?
Submit a concise, well-structured CV and a compelling cover letter highlighting your relevant skills, experience, and understanding of the Malawian civil service payroll system. Employers seek candidates with strong interpersonal skills, a good command of local languages, honesty, and a demonstrable commitment to ethical lending practices.