The successful candidate will primarily manage recipient mobile phones, as well as other GiveDirectly assets and supplies. The role involves inventory management, warehouse operations, asset tracking, logistics, insurance records, office safety, IT-related assets, and reporting.
GiveDirectly has delivered more than $1 billion in cash directly to over 2 million people living in poverty across 15 countries since 2011. The organisation is known for a candid, analytical and non-hierarchical working culture that encourages ownership and professional growth.
Job Summary
- Employer: GiveDirectly
- Job Type: Full-time
- Location: Zomba, Malawi
- Category: Logistics
- Closing Date: 2026-10-05
Key Responsibilities
- Oversee receipt, storage, packing and dispatch/shipping of recipient phones and other assets and supplies.
- Conduct required verification exercises according to standard operating procedures.
- Organise warehouse layouts and storage systems for secure and efficient storage and retrieval.
- Enforce warehouse safety, security and access-control protocols.
- Ensure proper handling and storage of phones and other sensitive equipment.
- Track stock levels and reorder points to prevent stockouts or excess/obsolete inventory.
- Conduct regular cycle counts and full physical stock takes.
- Maintain and update phone and asset inventory databases using internal tools.
- Manage recipient phone counts and tracking as the primary inventory focus.
- Share periodic stock updates with the Operations & Procurement Manager and finance team.
- Receive and tag phones and other assets upon procurement.
- Distribute assets to staff/field teams and retrieve them at the end of contracts or programme cycles.
- Coordinate repairs, maintenance and condition assessments of phones and other equipment.
- Maintain insurance records for phones and valuable inventory.
- Process asset disposal according to policy.
- Manage claims for lost or damaged phones and other assets.
- Maintain accurate, audit-ready inventory and asset records.
- Ensure office alarms, fire extinguishers and first aid kits are functional, serviced and stocked.
- Support sourcing and setup of field office locations when required.
- Coordinate with ICT staff and outsourced IT consultants on repairs and maintenance of computers and equipment.
- Track IT-related assets within the overall inventory and tagging system.
- Support office internet connectivity and power backup solutions.
- Prepare periodic inventory, asset and logistics reports.
- Promptly report stock, warehouse and logistics risks to management.
Requirements
- At least 2 years of experience in logistics, warehouse or inventory management.
- Diploma or higher in a relevant field.
- Familiarity with inventory/asset-tracking tools is an advantage.
- Strong organisational skills and attention to detail.
- Strong verbal and written communication skills.
- Strong ownership mindset and ability to work independently.
- Proficiency in Microsoft Office, Google Suite and other office software.
- Comfortable working in a culture of direct and candid feedback.
- Proficiency in English is required.
How to Apply
About the Company
GiveDirectly is a nonprofit organization operating in low income areas that helps families living in extreme poverty by making unconditional cash transfers to them via mobile phone. GiveDirectly currently transfers funds to people in Bangladesh, DRC, Liberia, Kenya, Malawi, Mozambique, Rwanda, Uganda and USA. In the past, it has worked in The Bahamas, Morocco, Nigeria, Turkey, Togo and Yemen.
Website: https://www.givedirectly.org/malawi
Frequently Asked Questions
What qualifications or certifications do I need to become a Logistics and Inventory Management Officer in Malawi?
Most employers require a diploma or degree in Logistics, Supply Chain Management, Business Administration, or a related field. Professional certifications like CILT (Chartered Institute of Logistics and Transport) or CPSP from the Malawi Institute of Procurement and Supply are highly valued. Practical experience with inventory software such as SAP or QuickBooks is often preferred.
What are the typical day-to-day responsibilities of this role?
You will oversee stock receiving, storage, and dispatch while maintaining accurate inventory records. Daily tasks include coordinating with suppliers, conducting physical stock counts, and ensuring timely distribution of goods to beneficiaries or project sites. You will also prepare reports and reconcile discrepancies between physical stock and system records.
How does workplace culture in Malawi affect this logistics role?
Malawian workplaces value respect for hierarchy and clear communication chains, so you will often report through structured management layers. Punctuality is important, though flexibility may be needed during rainy seasons when road conditions affect supply chains. Building strong relationships with local transporters and warehouse staff is essential for smooth operations.
What career progression opportunities exist for Logistics and Inventory Management Officers in Malawi?
With experience, you can advance to Logistics Manager, Supply Chain Coordinator, or Operations Manager roles within NGOs, government departments, or private sector firms. Specializing in humanitarian logistics opens doors to international organizations like UN agencies. Continuous professional development through MIPS or regional bodies strengthens promotion prospects.
What benefits are typically offered for this position in Malawi?
Benefits vary by employer but commonly include annual leave of 18-24 days, medical insurance coverage, and pension contributions through NAPSA or private schemes. NGO and international organizations often provide additional benefits such as housing allowances, transport, or hardship allowances for remote postings. Always confirm specifics during the interview process.
How should I apply for this role and what do Malawian employers prioritize?
Submit a tailored CV and cover letter highlighting relevant software skills and quantifiable achievements in inventory management. Employers prioritize candidates with demonstrated integrity, attention to detail, and experience working in rural or challenging environments. Include references from previous supervisors and be prepared for practical assessments during the selection process.