Innovations for Poverty Action (IPA) is a non-profit research and policy organization that discovers and promotes effective solutions to global poverty challenges. Working in close collaboration with decision-makers including policymakers, practitioners, investors, and donors IPA designs and rigorously evaluates innovative interventions using randomized evaluations, the gold standard in impact assessment. IPA then works to ensure that evidence is used to inform policy and scale effective programs to improve lives.
Position Summary
IPA Malawi is seeking a motivated Operations Assistant to provide day-to-day administrative and operational support to the Malawi office. The role will assist in areas including Human Resources, Procurement, Compliance, Inventory Management, IT, and Safety & Security. The Operations Associate will report to the Senior Finance and Operations Manager and work closely with the Country Director and other teams.
Job Summary
- Type: contract
- Location: Lilongwe
- Category: Operations
- Closing Date: 2026-08-25
Key Responsibilities
- Support procurement of goods and services in line with IPA’s procurement policy.
- Assist with supplier prequalification and maintain supplier records.
- Help review contracts and agreements under supervision.
- Maintain relationship with suppliers and key service providers (eg landlord, insurance companies, transport providers, legal counsel)
- Ensure office documentation is up to date with legal and statutory requirements.
- Assist in monitoring compliance with IPA policies and national laws.
- Provide administrative support for HR, IT, Procurement, and Security functions.
- Help maintain the office risk register and asset register.
- Act as a support contact for Safety & Security matters.
- Assist with staff onboarding and offboarding processes.
- Help maintain personnel files and update the HR Information System (HRIS). Provide payroll information to Finance in a timely manner
Requirements
- Bachelor’s degree in Business Administration, Public Administration, Human Resources, or related field.
- Minimum of 3 years professional experience in operations, preferably within an NGO context.
- Basic experience in legal compliance and operational procedures in Malawi.
- Familiarity with donor compliance and multi-donor environments.
- Basic knowledge of procurement, HR and operational procedures.
- Strong interpersonal and written communication skills.
How to Apply
Applications will be reviewed on a rolling basis, and only short-listed candidates will be contacted.
About the Company
Innovations for Poverty Action (IPA) Malawi operates as a prominent research and policy non-profit, committed to producing and sharing robust evidence to address poverty across the nation. The organization functions as a vital center for randomized evaluations, working alongside local researchers, government bodies, and development partners in Malawi to identify effective solutions in various sectors. Its principal focus involves executing impact evaluations in areas such as health, education, agriculture, and financial inclusion, all specifically tailored to the unique contexts of Malawian communities. By adopting an evidence-based methodology, IPA Malawi aims to guide policy formulation and enhance program outcomes, thereby fostering sustainable poverty alleviation initiatives throughout the country. Their contributions directly empower better-informed decisions that uplift the well-being of individuals and communities in Malawi.
Driving evidence-based policy for poverty reduction in Malawi.
Frequently Asked Questions
What qualifications and experience are typically required for an Operations Assistant role in Malawi?
Employers in Malawi usually look for a diploma or Bachelor's degree in Business Administration, Logistics, or a related field. Relevant work experience, even entry-level, in an office or administrative setting is highly valued, demonstrating practical skills.
What are the common day-to-day responsibilities of an Operations Assistant in a Malawian NGO context?
You would typically support daily office functions, including managing supplies, assisting with logistics for field activities, and maintaining inventory records. This often involves data entry, coordinating with vendors, and ensuring office equipment is in good working order to facilitate smooth operations.
What can I expect regarding the local work culture and professional expectations for an Operations Assistant in Malawi?
Professionalism, punctuality, and a strong work ethic are highly valued in Malawian workplaces, especially within NGOs. You should also expect a collaborative environment, respect for hierarchical structures, and a willingness to be adaptable to various tasks as needed.
What are the typical career progression paths for an Operations Assistant in Malawi, especially with a contract role?
Successful Operations Assistants can progress to roles like Operations Officer or Logistics Officer, building on their experience in managing various operational aspects. While contract roles offer valuable experience, long-term internal progression might require seeking permanent positions or applying for more senior contract roles across different organizations.
What typical benefits are offered for a contract Operations Assistant role in Malawi?
Contract roles in Malawi generally include statutory leave entitlements such as annual leave and sick leave. Basic medical coverage might be offered, but comprehensive benefits like a full pension scheme or extensive medical aid can vary significantly compared to permanent positions.