The Malawi Enterprise Development Fund Limited (MEDF) is a government-owned microfinance institution whose mission is to economically empower ordinary and underserved Malawians, particularly women, youth, and persons with disabilities, through the provision of quality, affordable, and sustainable microfinance services.
Reporting to: Director of Operations (MF2).
Job Purpose
Oversee daily operations across all branches and satellite offices
Monitor performance of operational units and ensure achievement of set targets
Coordinate loan processing, disbursement, and recovery activities
Develop and implement operational policies and procedures
Ensure compliance with organizational policies and regulatory requirements
Supervise and support branch and operations staff
Prepare and submit operational reports to management
Identify operational risks and implement mitigation measures
Drive efficiency improvements and service delivery enhancements
Coordinate resource allocation across duty stations
Description
The Operations Manager will be responsible for overseeing and coordinating the day-to-day operations of the organization to ensure efficiency, productivity, and alignment with strategic objectives.
Job Summary
- Type: full-time
- Location: Lilongwe
- Category: Operations
- Closing Date: 2026-08-04
Key Responsibilities
- Oversee daily operations across all branches and satellite offices
- Monitor performance of operational units and ensure achievement of set targets
- Coordinate loan processing, disbursement, and recovery activities
- Develop and implement operational policies and procedures
- Ensure compliance with organizational policies and regulatory requirements
- Supervise and support branch and operations staff
- Prepare and submit operational reports to management
- Identify operational risks and implement mitigation measures
- Drive efficiency improvements and service delivery enhancements
- Coordinate resource allocation across duty stations
Requirements
- Bachelor’s Degree in Finance, Accounting, Economics, Banking, Microfinance, or Business Administration obtained from an NCHE accredited institution
- Master’s Degree in Finance, Accounting, Economics, Banking, Microfinance, or Business Administration obtained from an NCHE accredited institution
- Five (5) years of work experience, with at least three (3) years at management level
How to Apply
About the Company
Malawi Enterprise Development Fund Limited (MEDF) serves as a vital government-owned financial institution, specifically designed to stimulate economic growth and job creation across Malawi. Its core mission involves providing accessible financial solutions, primarily through loan facilities, to support small and medium enterprises (SMEs) and budding entrepreneurs. MEDF empowers Malawians by enabling them to start or expand their businesses, fostering innovation and self-reliance within communities. This dedicated fund plays a significant role in poverty reduction efforts and contributes directly to building a robust entrepreneurial ecosystem throughout Malawi's diverse regions.
Financial empowerment for Malawian businesses and individuals.
Frequently Asked Questions
What typical qualifications, certifications, or education are needed for an Operations Manager role in Malawi?
A Bachelor's degree in Business Administration, Operations Management, or a related field is generally required, often coupled with relevant professional certifications. Significant practical experience in operations, particularly within a financial or development sector, is highly valued by Malawian employers.
What are the common day-to-day responsibilities for an Operations Manager, especially in a development finance context like Malawi?
Daily tasks typically involve overseeing operational efficiency, managing teams, optimizing processes, and ensuring compliance with organizational policies and regulatory frameworks. This often includes planning, coordinating, and executing program activities to meet strategic objectives and targets.
What should I understand about the local work culture and expectations for an Operations Manager role in Malawi?
Malawian work culture often emphasizes respect for hierarchy, collaborative teamwork, and strong interpersonal relationships. Effective leadership involves clear communication, mentorship, and building consensus, while also demonstrating adaptability in a dynamic environment.
What are the realistic career progression and growth paths for an Operations Manager in Malawi?
An Operations Manager can realistically advance to senior management roles like Head of Operations, Program Director, or even Country Director within larger organizations or NGOs. Gaining experience in strategic planning, financial management, and stakeholder engagement will facilitate upward mobility.
What typical benefits package (e.g., leave, medical aid, pension) can one expect for an Operations Manager position in Malawi?
Standard benefits usually include annual leave, sick leave, and often a robust medical aid package for the employee and sometimes dependents. Many reputable Malawian employers also offer a contributory pension scheme, in addition to basic salary and potential performance-based incentives.
How should I best prepare my application, and what do Malawian employers look for in candidates for an Operations Manager role?
Tailor your CV and cover letter to highlight relevant experience in operations management, leadership, and any specific sector knowledge. Employers in Malawi typically seek candidates with demonstrable problem-solving skills, strong ethical conduct, and a proven ability to deliver results within local contexts.