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6 days ago
Trident Security Company is seeking an experienced, commercially driven and results-oriented Sales Manager to lead our sales and business development activities across our security solutions portfolio. The Sales Manager will be responsible for driving revenue growth through the acquisition of new clients, development of existing client relationships, identification of new business opportunities, and effective management of the sales process from initial engagement through to on boarding and service delivery. This is a target-led role suited to an ambitious sales professional who is motivated by results, takes ownership of their sales pipeline and has a proven ability to consistently meet and exceed commercial targets.
Job Summary
- Employer: Trident Security Company Limited
- Job Type: Full-time
- Location: Blantyre, Malawi
- Category: Sales
- Salary: competitive salary and benefits
- Closing Date: 2026-10-27
Key Responsibilities
- Identify, develop and pursue new business opportunities across the company’s security services and solutions.
- Proactively generate leads through networking, referrals, market research, cold calling, client visits, tenders, partnerships and other business development activities.
- Conduct client surveys and site assessments to understand prospective clients’ security requirements.
- Prepare and deliver professional sales presentations, quotations and proposals.
- Manage the complete sales cycle from prospecting and initial engagement through negotiation, closing and handover.
- Build and maintain a healthy and commercially viable sales pipeline.
- Monitor market trends, competitor activity and customer requirements to identify opportunities for business growth.
- Develop relationships with key decision-makers and influencers within prospective and existing client organisations.
- Participate in tenders, bids and other formal procurement processes where appropriate.
- Build and maintain strong, professional and long-term relationships with clients.
- Act as a key point of contact for clients during the sales and on boarding process.
- Ensure that client requirements and expectations are clearly understood and communicated internally.
- Maintain regular communication with clients to assess satisfaction, identify concerns and uncover additional business opportunities.
- Respond promptly and professionally to client and sales-related queries.
- Assist in resolving client concerns and coordinate with the relevant teams to ensure timely solutions.
- Conduct regular client reviews and identify opportunities to strengthen relationships and improve retention.
- Maintain accurate and up-to-date client and prospect records.
- Work closely with the Technical team from the proposal stage through to installation and client handover.
- Ensure that technical requirements, scope of work and client expectations are clearly communicated to the Technical team.
- Coordinate site surveys, installations and commissioning activities where required.
- Monitor progress of sales-related technical work to ensure agreed timelines are achieved.
- Ensure that technical challenges affecting client delivery are identified and escalated promptly.
- Support the Technical team in resolving client-related issues arising during onboarding or implementation.
- Ensure that clients receive a professional and seamless experience from initial sale through to service delivery.
- Follow up after installation or onboarding to confirm client satisfaction and identify any outstanding requirements.
- Provide regular reports to management on sales activities, pipeline development, opportunities and business performance.
- Maintain accurate records of prospects, quotations, proposals, contracts and sales opportunities.
- Provide management with relevant market intelligence and competitor information.
- Track the progress of major opportunities and provide appropriate forecasts.
- Report on client feedback, emerging customer requirements and potential risks.
- Ensure that sales documentation and client information are maintained accurately and professionally.
- Provide accurate sales forecasts to support business planning and resource allocation.
Requirements
- 5 years of experience in sales, preferably within security or related industries
- Excellent interpersonal and negotiation skills
- Strong written and verbal communication skills
- Experience in managing client relationships, procurement, and technical teams
- Proven ability to meet sales targets
Salary
competitive salary and benefits
How to Apply
Apply by email: hr@tridentsecurity.mw
Frequently Asked Questions
What qualifications or education do I need to become a Sales Manager at a security company in Malawi?
Most employers require a Diploma or Bachelor's degree in Business Administration, Marketing, or a related field. Professional sales certifications from institutions like the Malawi Institute of Management add significant value. Prior experience in security services or B2B sales is often strongly preferred.
What are the typical day-to-day responsibilities of a Sales Manager in Malawi's security sector?
You will lead a sales team to acquire new corporate clients for security services such as guarding, alarm systems, and CCTV installations. Daily tasks include client meetings in Lilongwe, Blantyre, or other commercial hubs, preparing proposals, and reporting to senior management. Building relationships with estate managers, banks, and mining companies is essential for success.
How does workplace culture and management style typically work in Malawian security companies?
Hierarchical respect is important; you will report to a Director or General Manager and expected to show deference to senior leadership. Punctuality and formal dress are valued in client-facing roles, though flexibility exists for field work. Team cohesion matters, and you may participate in regular morning briefings common in Malawian corporate culture.
What career progression opportunities exist for Sales Managers in Malawi's security industry?
Strong performers can advance to National Sales Manager or Commercial Director positions within 3-5 years. Some transition to regional roles covering Zambia or Mozambique for multinational security firms. Others leverage their network to start independent security consultancies or move into allied sectors like facilities management.
What benefits should I expect or negotiate for in a Sales Manager role in Malawi?
Standard packages typically include annual leave of 18-24 days, statutory pension contributions through NAPSA, and basic medical cover through providers like MASM or Liberty Health. Company vehicles or fuel allowances are common given extensive travel requirements. Performance bonuses tied to revenue targets are standard but vary significantly by employer.
How should I apply for a Sales Manager position and what do Malawian employers prioritize in candidates?
Submit your CV and cover letter through advertised channels such as The Nation newspaper, LinkedIn, or company websites; personal referrals carry substantial weight in Malawi. Employers prioritize proven track records in B2B sales, existing relationships with corporate decision-makers, and clean driving licenses. Prepare for panel interviews and be ready to present a 90-day business plan.