Ekhaya Meats, a subsidiary of Ekhaya Group of Companies. is seeking vibrant, dedicated, and experienced individual to join our team in Blantyre.
SALES & MERCHANDISE ASSOCIATE
Job Purpose
The Sales & Merchandise Associate is responsible for delivering excellent customer service by efficiently processing customer transactions through the Point of Sale (POS) system while ensuring attractive merchandising, product availability, food safety, and quality presentation of Ekhaya Meats products. The role contributes to achieving sales targets, maintaining accurate cash handling procedures, and ensuring that all products are displayed in accordance with company merchandising and food safety standards.
Job Summary
- Type: full-time
- Location: Blantyre
- Category: Sales
- Closing Date: 2026-07-30
Key Responsibilities
- Operate the Point of Sale (POS) system accurately and efficiently, processing customer transactions through cash, card, and other approved payment methods.
- Receive customer payments, issue receipts, provide correct change, and reconcile cash entrusted at the beginning and end of each shift.
- Maintain strict compliance with cash handling procedures, till controls, password security, and company financial policies.
- Deliver exceptional customer service by greeting customers warmly, responding to enquiries professionally, and recommending suitable products.
- Maintain cleanliness, hygiene, and organization of the checkout area, POS equipment, display shelves, and surrounding workstations.
- Arrange, replenish, and merchandise processed meat products to maintain attractive, fully stocked, and visually appealing displays.
- Ensure continuous product availability by monitoring stock levels, collecting store orders, and communicating replenishment requirements to the responsible officers.
- Practice proper stock rotation using the First-In, First-Out (FIFO) principle while monitoring expiry dates and removing damaged or expired products.
- Assist with stock receiving, inventory counts, stock reconciliations, and reporting low stock levels to management.
- Ensure refrigeration units and display equipment operate within required temperature standards while maintaining compliance with food safety and hygiene regulations.
- Support promotional activities and merchandising initiatives that drive product visibility and increase sales performance.
- Perform any other duties assigned by management in support of store operations.
Requirements
- MSCE plus a Diploma in Business Administration, Sales & Marketing, Retail Management, Accounting, or a related field.
- Minimum of 2 years’ experience in retail sales, merchandising, cashiering, or customer service within a supermarket, FMCG, or food retail environment.
- Sound knowledge of Point of Sale (POS) systems, cash handling procedures, merchandising techniques, stock control, and customer service.
- Good understanding of food safety, hygiene standards, stock rotation (FIFO), and inventory management.
- Strong numerical, communication, interpersonal, and customer service skills.
- Ability to work accurately under pressure with excellent attention to detail.
- Physically fit and able to stand for extended periods while working in a fast-paced retail environment.
- Proficiency in Microsoft Office applications will be an added advantage.
How to Apply
Interested candidates who meet the above requirements should send their application letters together with a detailed Curriculum Vitae, and names of three traceable referees (preferably previous employer) to vacancies@renaissanceholdingsmw.net by 30th July 2026.
Frequently Asked Questions
What qualifications or experience are typically required for a Sales & Merchandise Associate role in Malawi?
Most employers look for candidates with a Malawi School Certificate of Education (MSCE) and strong communication skills. Previous experience in retail sales or customer service, even informal, is highly advantageous. Showing enthusiasm and a willingness to learn are also key qualities.
What are the common day-to-day responsibilities of a Sales & Merchandise Associate at a company like Ekhaya Meats?
You would typically assist customers with product inquiries, process sales transactions, and ensure products are well-stocked and attractively displayed. Maintaining cleanliness and orderliness on the sales floor is also a regular responsibility.
What is the typical work culture and what are the general expectations for employees in sales roles in Malawi?
Punctuality, respect for colleagues and customers, and a positive attitude are highly valued in Malawian workplaces. Expect a collaborative environment where initiative in serving customers and contributing to team goals is appreciated.
What are the realistic career progression or growth paths for a Sales & Merchandise Associate in Malawi?
With consistent good performance, you could advance to a Senior Sales Associate, Team Lead, or even a Store Supervisor position. Further development might lead to roles in merchandising management or regional sales within larger organizations.
What kind of benefits, such as leave, medical aid, or pension, can I typically expect as a full-time Sales & Merchandise Associate in Malawi?
Full-time roles usually include standard annual leave and sick leave as per Malawian labor laws. Some companies may offer basic medical support or contribute to a pension scheme, though this varies significantly by employer and company size.
How should I apply for this role in Malawi, and what do employers typically look for during the application process?
Submit a well-structured CV and a concise cover letter highlighting your customer service skills, enthusiasm, and reliability. Employers often value candidates who demonstrate a good work ethic, honesty, and a positive attitude during interviews.