SENIOR DIGITAL SALES OFFICER – Centenary Bank

Key Responsibilities

• Prepare periodic performance reports and actionable insights for management.
• Recommend data-driven strategies to improve growth, profitability, and efficiency.
• Drive customer acquisition, onboarding, activation, and usage across digital platforms.
• Increase transaction volumes, deposits, and fee income through targeted sales initiatives.
• Promote migration from branch-based transactions to digital channels.
• Identify and implement strategies to enhance customer experience and digital uptake.
• Expand and manage a high-performing agency banking and merchant network.
• Oversee recruitment, onboarding, activation, and productivity of agents and merchants.
• Ensure service quality, operational efficiency, and network profitability.
• Strengthen relationships with field teams, agents, and merchants to drive performance.
• Champion mobile banking growth through branch collaboration and field engagement.
• Educate customers on digital use cases, benefits, and self-service features.
• Support customer activation and retention initiatives.
• Track and analyse digital channel performance metrics including active users, transaction volumes, values, and revenue.
• Ensure full compliance with RBM regulations, AML/CFT requirements, and internal policies.
• Maintain accurate documentation including KYC records, onboarding registers, and performance reports.
• Support audits and ensure timely resolution of audit findings.
• Uphold high standards of integrity, customer protection, and brand representation.
• Monitor market trends and competitor digital offerings.
• Contribute to product enhancements, pricing strategies, commissions, and incentive frameworks.
• Support pilot programs and rollout of new digital solutions.

Requirements

• Bachelor’s degree in Finance and Banking, Commerce, Accounting, Economics, Information Technology, Business Administration, or a related field.
• Proven experience in digital financial services, agency banking, merchant acquiring, or alternative channels.
• Strong sales leadership, negotiation, and stakeholder management skills.
• Solid analytical and performance-tracking capability.
• Ability to manage field-based operations independently.
• High level of integrity and compliance awareness.
• Excellent communication and relationship management skills.

How to Apply