VACANCY ANNOUNCEMENT
Applications are invited from suitably qualified candidates to fill the vacant position below:
SENIOR MANAGER REVENUE AND E-VALUE CONTROL – GRADE D3
Reporting to the Director of Finance – Mpamba, Finance Division, the Senior Manager Revenue and E-Value Control will be responsible for designing and enforcing financial internal controls relating to loan management within the business, managing fraud risks, ensuring that all revenue generated is properly collected and accounted for, and monitoring and controlling direct business costs to support sustainable growth and profitability.
Job Summary
- Type: full-time
- Location: Blantyre
- Category: Finance
- Closing Date: 2026-07-24
Key Responsibilities
- Participate in developing the mobile money financial strategy in line with TNM Mpamba Limited’s business objectives.
- Review revenue and expenditure performance for agents and customers against approved budgets and recommend corrective measures to achieve targets.
- Propose funding requirements to support continuous business operations for Mpamba agents and customers.
- Prepare and implement Mobile Money Finance policies and procedures in compliance with TNM requirements.
- Review and recommend acceptable Portfolio at Risk (PAR) levels for management approval.
- Recommend allowable provisions for bad debts relating to customer and agent overdraft facilities.
- Review performance reports for loan portfolios and approve agent and customer overdraft reconciliations.
- Liaise with the Legal Department to ensure debtors with unresolved payment challenges are handed over for legal action and followed up accordingly.
- Draw customer ageing analyses for debtors over 30 days to ensure collections are executed in line with applicable policies.
- Prepare debt collections management reports and monitor collection effectiveness.
- Address customer complaints relating to bills and ensure the timely resolution of disputes and service concerns.
- Visit customers to discuss outstanding bills, payment plans, and identification of problematic accounts.
- Develop and update Revenue Assurance processes and procedures to effectively manage revenue streams and prevent revenue leakages.
- Analyze profitability margins for new and existing products, promotions, and incentives, and provide recommendations to management.
- Engage relevant divisions to identify quantifiable revenue leakages and implement corrective actions through Revenue Assurance initiatives.
- Assess fraud risks and implement detective and preventive controls to identify and mitigate fraud on time.
Requirements
- Degree in Information Communication Technology, Bachelor of Science (BS), Information Technology or related field.
- Experience and/or Qualifications in Banking, Accountancy, or Finance will be an added advantage.
- Professional membership in Banking, ACCA, or CIMA will be an added advantage.
- Minimum of 5 years’ experience in revenue assurance, financial operations, banking operations, mobile money, or related financial services environment.
- Strong understanding of loan portfolio management, reconciliations, fraud management, and financial controls.
- Knowledge of ERP systems and financial reporting processes.
- Experience in debt management, collections, and revenue assurance activities.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and manage multiple priorities effectively.
- Strong analytical and problem-solving capabilities.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Innovative and results-driven mindset.
- Strong ERP and financial systems knowledge.
- Ability to identify and manage operational and fraud risks effectively.
- Ability to work with huge data.
How to Apply
Please be advised that TNM utilizes an Exam Hub System for recruitment. Eligible candidates will be required to undertake a job-specific multiple-choice examination as the first stage of the selection process. Candidates who are successful in the examination will subsequently be invited for an oral interview.
APPLICATION PROCEDURE
Interested applicants are requested to submit their applications and curriculum vitae (CV) to:
The Human Resource and Administration Director Telekom Networks Malawi Plc
P.O. Box 3039
Blantyre
OR
Email: vacancy@tnm.co.mw
Applications must be received by the Human Resource and Administration Director no later than Thursday, 24th July 2026.
About the Company
Telekom Networks Malawi Plc (TNM Plc) is a prominent mobile telecommunications provider, recognized as Malawi's first cellular network operator, having launched services in 1997. This publicly listed company on the Malawi Stock Exchange offers a comprehensive suite of services, including mobile voice, data, internet, and innovative value-added solutions like the pioneering TNM Mpamba mobile money service across Malawi. Dedicated to advancing digital inclusion, TNM Plc continually invests in expanding its network infrastructure and introduces cutting-edge technologies to serve individuals and businesses throughout the nation. Its operations are vital for connecting communities and fostering socio-economic growth within Malawi.
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Frequently Asked Questions
What are the typical qualifications and certifications required for a Senior Manager Revenue and E-Value Control role in Malawi?
Candidates typically need a Bachelor's degree in Finance, Accounting, or Business Administration, often coupled with professional certifications like ACCA, CIMA, or CA(M). Significant proven experience (usually 7-10+ years) in revenue assurance, financial control, or audit, particularly within a telecommunications or large corporate environment, is essential.
What are the primary day-to-day responsibilities of a Senior Manager Revenue and E-Value Control at a company like Telekom Networks Malawi Plc?
Responsibilities involve leading the revenue assurance function, identifying and mitigating revenue leakage across all service lines, and managing the integrity of e-value platforms. This includes developing and implementing control frameworks, conducting regular audits, and providing strategic financial insights to senior management.
What is the typical work culture like for a senior finance role in a large Malawian company, and what are the general expectations?
Professionalism, strong adherence to established procedures, and respect for organizational hierarchy are common expectations in Malawian corporate settings. Senior managers are expected to demonstrate strong leadership, strategic thinking, and a commitment to achieving results, often requiring adaptability and resilience.
What are the realistic career progression opportunities for a Senior Manager Revenue and E-Value Control in Malawi?
This role provides a strong foundation for advancement into higher executive finance positions such as Head of Finance, Financial Controller, or even Chief Financial Officer within large organizations. Opportunities also exist for lateral moves into risk management, internal audit, or business intelligence leadership roles, leveraging the expertise gained in revenue assurance.
What kind of benefits package (leave, medical aid, pension) can one typically expect for a senior management role in a Malawian telecom company?
Senior management roles in Malawian telecom companies usually offer comprehensive benefits, including generous annual leave entitlements, robust medical aid coverage for the employee and their dependents. A competitive employer-contributed pension scheme and often a company car or car allowance are also common perks.
What's the best approach to apply for such a senior role in Malawi, and what do employers typically look for in candidates?
A well-structured CV and cover letter, explicitly highlighting relevant experience in revenue assurance, financial control, and team leadership, are crucial for application. Employers seek candidates with a proven track record of identifying and resolving financial discrepancies, strong analytical skills, integrity, and the ability to drive financial performance and mitigate risks effectively.