SHOP EXECUTIVE (1)
Reporting to the Retail Shop Manager, the Shop Executive will be responsible for providing leadership, including the overall performance and operational management of a TNM shop/shops.
Job Summary
- Employer: Telekom Networks Malawi Plc
- Job Type: Full-time
- Location: Blantyre, Malawi
- Category: Retail
- Closing Date: 2026-10-15
Key Responsibilities
- Manage shop staffing, employee performance to meet shop targets, and ensure that team members in the shop have adequate information to serve customers efficiently at all times.
- Analysis and evaluation of staff performance and team members’ training needs, including the facilitation of staff training.
- Oversee the overall financial management of the shop and adherence to set controls.
- Resolve customer issues as per Standard Operating Procedures; and analyze as well as report on customer issues reported to the shop, including the analysis of competitor activity within the shop’s catchment area.
- Provide customer service support to all walk-in customers and corporate customers.
- Ensure adequate computers and other machines are always available for efficient information processing.
- Ensure that the required Standard Operating Procedures are in place and are communicated to shop staff and are effectively implemented in the shop.
- Manage facilities in and around the shop including shop ambience, branding, display of consumer merchandise, parking space and identification of shop premises.
- Facilitate the maintenance of a high standard of hygiene and security at all times.
Requirements
- Bachelor’s degree in business administration, Marketing, Business Management or Accounting/Finance.
- 2 years’ similar or related work experience.
- Ability to manage people, finances, and inventory; solve problems and influence a highly collaborative and proactive cross-functional team.
- Ability to develop a competitive strategy for the shop.
- Strong customer service, communication, and analytical skills.
How to Apply
About the Company
Telekom Networks Malawi Plc (TNM Plc) is a prominent mobile telecommunications provider, recognized as Malawi's first cellular network operator, having launched services in 1997. This publicly listed company on the Malawi Stock Exchange offers a comprehensive suite of services, including mobile voice, data, internet, and innovative value-added solutions like the pioneering TNM Mpamba mobile money service across Malawi. Dedicated to advancing digital inclusion, TNM Plc continually invests in expanding its network infrastructure and introduces cutting-edge technologies to serve individuals and businesses throughout the nation. Its operations are vital for connecting communities and fostering socio-economic growth within Malawi.
Always with You
Frequently Asked Questions
What qualifications or education do I need to become a Shop Executive at a telecom company like Telekom Networks Malawi?
Most employers require a Diploma in Business Administration, Marketing, or a related field from a recognized Malawian institution like MIM or UNIMA. A Bachelor's degree is often preferred for career advancement. Previous retail or customer service experience is highly valued.
What are the typical day-to-day responsibilities of a Shop Executive?
You will oversee daily shop operations, manage inventory, supervise sales staff, handle customer complaints, and ensure sales targets are met. You also coordinate with headquarters on stock replenishment and promotional campaigns. Reporting on daily sales performance is usually required.
How does the work culture and employer expectations differ in Malawian retail compared to other sectors?
Malawian retail employers typically expect long working hours including weekends and public holidays when foot traffic is highest. Punctuality and professional appearance are strictly enforced. Hierarchical respect and direct communication with supervisors are important cultural norms.
What career progression opportunities exist for a Shop Executive in Malawi's telecom retail sector?
With strong performance, you can advance to Area Manager or Regional Retail Manager overseeing multiple shops. Some move into corporate roles in sales operations or marketing. Further studies in management can accelerate promotion to senior leadership positions.
What benefits are typically offered to Shop Executives by major employers in Malawi?
Standard benefits usually include annual leave days as per Malawi Employment Act, medical aid or hospital allowance, and pension contributions through NICO or other registered schemes. Some employers provide airtime allowances and performance-based incentives.
How should I apply for a Shop Executive position, and what do Malawian employers look for in candidates?
Apply through company career portals, job sites like MyJobo, or by submitting hard copies to HR offices as specified in the advertisement. Employers prioritize candidates with proven sales track records, leadership experience, and fluency in English and Chichewa. A well-written CV highlighting measurable achievements and professional references significantly improves your chances.