The Malawi Revenue Authority (MRA), an organization entrusted with the assessment, collection, and accounting for tax revenues for the Malawi Government is inviting applications from versatile and suitably qualified candidates to fill the above vacant position(s) in the ICT Division.
OVERALL OBJECTIVE
OVERALL OBJECTIVE
To analyse, document, and translate business requirements into clear and comprehensive functional and technical specifications that guide the development, integration, and enhancement of ICT systems, while ensuring that implemented solutions meet approved business requirements, functional specifications, and quality standards.
Job Summary
- Employer: Malawi Revenue Authority (MRA)
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Information Technology
- Closing Date: 2026-09-20
Key Responsibilities
- Producing detailed functional specifications, use-case documents and process-flow diagrams for assigned modules.
- Conducting requirement workshops with business analysts and translating outputs into technical artefacts.
- Maintaining and update the requirements traceability matrix for assigned modules.
- Supporting sprint planning by providing technical requirement clarifications to development teams.
- Assisting in integration mapping between modules and with external systems.
- Participating in QA reviews to validate that implemented features match agreed specifications.
Requirements
- Minimum of Bachelor’s Degree in Computer Science, Systems Analysis or a related discipline.
- Minimum three years’ experience in systems or business analysis.
- Experience producing functional specifications, use cases and process-flow diagrams.
- Familiarity with Agile/SCRUM delivery and requirements traceability is an advantage.
How to Apply
To apply, please visit: careers.mra.mw
About the Company
The Malawi Revenue Authority (MRA) is an agency of the Government of Malawi responsible for assessment, collection, and accounting for tax revenues in Malawi. Based in Malawi, the MRA plays a crucial role in the country's economic development by collecting taxes and ensuring compliance with tax laws. With its headquarters likely in Lilongwe or Blantyre, the MRA operates across Malawi, serving taxpayers and contributing to the country's revenue. The MRA's core function is to generate revenue for the Malawi government, which is used to fund public services and infrastructure development. By carrying out its mandate, the MRA helps to promote economic growth and stability in Malawi.
Collecting revenue for Malawi's development
Website: https://www.mra.mw/about
Frequently Asked Questions
What qualifications or certifications are typically required for a Systems Analyst Grade D3 position at MRA?
Most employers in Malawi require a Bachelor's degree in Computer Science, Information Technology, or a related field from a recognized institution like UNIMA or MUBAS. Professional certifications such as ITIL, CompTIA, or Microsoft Certified Solutions Expert are highly advantageous. Practical experience with enterprise systems and database management is often preferred alongside academic credentials.
What are the typical day-to-day responsibilities of a Systems Analyst at MRA?
You will analyze existing IT systems, identify inefficiencies, and recommend improvements to support revenue collection operations. Daily tasks include troubleshooting system issues, documenting requirements, coordinating with developers, and ensuring data integrity across tax administration platforms. You may also train end-users and prepare reports for management decision-making.
How does the work culture and environment differ in Malawian government IT departments like MRA?
Government IT roles in Malawi emphasize hierarchy, formal communication channels, and respect for established procedures and chain of command. Punctuality and proper documentation are valued, though bureaucratic processes can slow project timelines. Building strong relationships with colleagues across departments is essential for successful system implementations.
What career progression opportunities exist for Systems Analysts in Malawi's public sector?
Progression typically follows structured grades from D3 upward to senior analyst, team lead, and eventually IT manager or director positions. MRA and similar parastatals often sponsor further education and professional certifications to develop internal talent. Mobility between government agencies and into private sector consulting is also common for experienced analysts.
What benefits are typically included in full-time IT positions with Malawian government employers?
Standard benefits usually include annual leave entitlement as per Malawi labour laws, medical aid schemes often covering immediate family members, and participation in the National Pension Scheme or employer-specific retirement plans. Some positions may offer housing or transport allowances, though these vary by employer and grade level. MRA specifically may provide additional incentives tied to performance and revenue targets.
How should I apply for a Systems Analyst position at MRA, and what do Malawian employers prioritize in candidates?
Monitor MRA's official website and newspaper advertisements in The Nation or The Daily Times for vacancy announcements, then submit applications through specified channels with certified copies of academic and professional documents. Employers prioritize demonstrated problem-solving abilities, familiarity with government systems, and strong communication skills in English and Chichewa. Highlight any experience with financial, tax, or revenue management systems, as domain knowledge significantly strengthens your application.