Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts. We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa’s leading insurance companies. The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing “fit for purpose” financial plans and solutions.
Job Summary
- Type: full-time
- Location: Blantyre
- Category: Sales
- Closing Date: 2026-07-22
Key Responsibilities
- Customer Service: Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
- Solutions Analysis: Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
- Receiving Visitors: Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
- Customer Relationship Management (CRM) Data: Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
- Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer’s level of interest, and to identify and respond to areas requiring further information or explanation.
- Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Operational Compliance: Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
- Business Development: Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.
- Sales Opportunities Creation: Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
- Data Exploration: Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
- Network of Influence: Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Requirements
- Skills: Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
- Competencies: Action Oriented, Balances Stakeholders, Builds Networks, Collaborates, Communicates Effectively, Customer Focus, Drives Results, Ensures Accountability
- Education: Bachelor Of Business: Accounting And Business Administration, NQF Level 5 – Higher, Advance or Occupational Certificate or equivalent
How to Apply
To apply, please visit: oldmutual.wd3.myworkdayjobs.com…?
About the Company
Old Mutual is a South African investment, savings, insurance, and banking group, operating across Africa. Headquartered in Cape Town, the company is listed on the Johannesburg Stock Exchange, the Zimbabwe Stock Exchange, the Namibian Stock Exchange, and the Botswana Stock Exchange.
Website: https://www.oldmutual.co.mw/
Frequently Asked Questions
What qualifications and education are typically needed for a Trainee Business Manager role in Malawi?
Typically, employers seek candidates with a Bachelor's degree in business, marketing, finance, or a related field. Relevant diploma qualifications coupled with some prior sales or customer service experience may also be considered. Strong communication and analytical skills are essential for success in this role.
What are the common day-to-day responsibilities of a Trainee Business Manager in a sales category?
As a Trainee Business Manager, you would focus on learning sales strategies, client relationship management, and product knowledge relevant to financial services. Day-to-day tasks involve assisting senior managers, engaging with potential clients, and contributing to sales targets. You will also participate in training programs designed to develop your business acumen and leadership skills.
What can I expect regarding the work culture and expectations for this role in Malawi?
In Malawi, the work culture often values respect, teamwork, and strong interpersonal relationships within the workplace. For a Trainee Business Manager, this means demonstrating proactive learning, adaptability, and a strong commitment to service excellence. Professionalism, punctuality, and a collaborative spirit are highly regarded.
What are the realistic career progression and growth paths for a Trainee Business Manager?
Successful Trainee Business Managers can typically advance to roles such as Business Manager, Sales Manager, or even specialized roles within different financial services departments. Progression often depends on meeting performance targets, continuous learning, and demonstrating leadership potential. Many companies offer structured development programs to support this growth.
What kind of typical benefits, such as leave or medical aid, are offered for a full-time Trainee Business Manager position?
Common benefits for full-time employees in Malawi include a competitive leave structure, medical aid coverage, and a pension scheme. These packages vary by employer but generally aim to provide comprehensive support for employee well-being. Additionally, some roles may offer performance-based incentives or professional development allowances.
How should I apply, and what do employers in Malawi generally look for in applicants for this role?
Employers in Malawi typically look for strong academic performance, relevant soft skills like communication and problem-solving, and a clear enthusiasm for sales and business development. To apply effectively, ensure your CV highlights any customer service, sales, or leadership experience, even if informal, and tailor your cover letter to express genuine interest in the role and company.