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By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Job Summary
- Type: full-time
- Location: Lilongwe
- Category: Telecommunications
- Closing Date: 2026-08-07
Key Responsibilities
- Develop and execute roaming and interconnect strategies aligned with business objectives.
- Negotiate and manage roaming and interconnect agreements with local and international operators.
- Identify and onboard new roaming partners to expand Airtel Malawi’s global network reach.
- Ensure timely implementation of roaming and interconnect connectivity and billing arrangements.
- Develop and manage roaming and international calling products for prepaid and postpaid customers.
- Design innovative pricing models, bundles, and promotions to drive customer adoption and revenue growth.
- Conduct market research, business case development, and profitability analysis for new initiatives.
- Monitor product performance and implement optimization initiatives to improve revenue and customer experience.
- Develop and execute GTM strategies and campaigns for roaming and international calling products.
- Collaborate with Marketing, Sales, Finance, Technology, and Customer Experience teams to ensure successful product launches.
- Monitor customer feedback and usage patterns to continuously improve product offerings and customer satisfaction.
- Monitor competitor activities, market trends, and industry developments.
- Identify opportunities for new products, partnerships, and revenue streams.
- Provide regular insights and recommendations to support strategic decision-making.
Requirements
- Bachelor’s Degree in Business Administration, Marketing, Telecommunications, Computer Science, Economics, or a related field.
- Minimum of 2 years’ experience in the telecommunications industry.
- Strong understanding of telecom products, pricing, billing systems, and market dynamics.
- Advanced proficiency in Microsoft Office applications, particularly Excel, Access and PowerPoint.
How to Apply
Job Code: 822
About the Company
Airtel Malawi Plc stands as a leading telecommunications and mobile money services provider operating across Malawi. This prominent company offers a comprehensive range of services, including reliable mobile voice communication, high-speed data connectivity, and innovative Airtel Money solutions. Dedicated to bridging the digital divide, Airtel Malawi connects millions of Malawians in both urban and rural communities. The company actively invests in its network infrastructure to ensure widespread access to essential communication and financial services. Through its operations, Airtel Malawi Plc is committed to empowering individuals and contributing to the nation's digital transformation and economic growth.
The Future Is Now
Frequently Asked Questions
What qualifications and experience are typically required for a Usage & Retention Executive role in Malawi's telecom sector?
Candidates often need a Bachelor's degree in Business, Marketing, IT, or a related analytical field. Relevant experience in customer retention, data analysis, or product management within the telecommunications industry is highly valued. Employers seek individuals with strong analytical skills and a proven ability to interpret customer behavior data.
What are the common day-to-day responsibilities of a Usage & Retention Executive in a Malawian telecom company?
Daily tasks involve analyzing customer usage patterns and churn rates to identify key trends and insights. This role focuses on developing and executing strategies and campaigns aimed at improving customer loyalty and reducing churn. Collaboration with marketing, product development, and customer service teams is also a significant part of the job.
What is the typical work culture like in a Malawian telecom company, and what are the growth prospects for this role?
The work culture in Malawian telecom is generally fast-paced, customer-centric, and data-driven, requiring adaptability and a results-oriented approach. Successful Usage & Retention Executives can progress to senior management roles in customer experience, product management, or marketing within the telecom industry. Opportunities may also exist in broader strategic roles focusing on market share growth and customer lifetime value.
What kind of benefits package can I typically expect as a Usage & Retention Executive in a Malawian telecom company?
Most reputable Malawian telecom employers offer a competitive benefits package, usually including medical aid, pension contributions, and a generous annual leave allowance. Additional perks may include communication allowances or performance-based bonuses, which can vary significantly between companies. These benefits aim to support employee well-being and long-term financial security.
What do Malawian employers, particularly in the telecom sector, look for in candidates applying for this executive role?
Employers seek candidates with strong analytical capabilities, a deep understanding of customer lifecycle management, and hands-on experience with data analysis tools. They value proactiveness, problem-solving skills, and the ability to design and implement effective retention strategies tailored to the Malawian market. Excellent communication and interpersonal skills are also crucial for collaborating with various internal teams.