Applications are invited from suitably qualified candidates to fill the vacant position below:
2. MOBILE MONEY BANK & PAYMENT GATEWAY ADMINISTRATOR
Reporting to the Manager, Mobile Money Systems in the Information Services Division, the Mobile Money Bank & Payment Gateway Administrator is responsible for the administration, integration, and operational management of Mobile Money banking services and payment gateway systems at Telekom Networks Malawi Plc. The role ensures seamless connectivity and interoperability between TNM Mpamba and integrated bank partners through payment switch infrastructure, bank integration channels, and ISO 8583/ISO 20022 message standards.
2. MOBILE MONEY BANK & PAYMENT GATEWAY ADMINISTRATOR
Reporting to the Manager, Mobile Money Systems in the Information Services Division, the Mobile Money Bank & Payment Gateway Administrator is responsible for the administration, integration, and operational management of Mobile Money banking services and payment gateway systems at Telekom Networks Malawi Plc. The role ensures seamless connectivity and interoperability between TNM Mpamba and integrated bank partners through payment switch infrastructure, bank integration channels, and ISO 8583/ISO 20022 message standards.
Job Summary
- Employer: Telekom Networks Malawi Plc
- Job Type: Full-time
- Location: Blantyre, Malawi
- Category: Information Technology
- Closing Date: 2026-10-15
Key Responsibilities
- Develop a roadmap for features and innovations across banking services systems, including bank integrations, switch services, and interoperability interfaces, to enhance customer support across all TNM contact points.
- Develop execution plans for resolving persistent banking service issues spanning bank integration channels and payment switch operations.
- Implement approved change requests and address customer needs across banking services touchpoints, including bank integrations and switch-connected channels.
- Ensure all customer complaints relating to banking services are resolved, recorded, and responded to promptly, with root causes addressed to prevent recurrence.
- Review daily MIS and transaction reports to ensure bank integration and payment switch transactions are processed within agreed Service Level Agreements (SLAs).
- Oversee the provisioning of new bank integration channels for customers and corporate clients.
- Manage bank channel onboarding processes, ensuring that required security protocols and compliance controls are observed.
- Implement and monitor fraud detection systems to identify and prevent unauthorized or suspicious transactions across payment switch and bank integration services.
- Analyze ISO 8583 and ISO 20022 transaction message data to identify opportunities for service improvement, optimization, and standards compliance.
- Monitor and manage payment switch messaging queues, ensuring timely processing of financial messages between TNM Mpamba and integrated bank partners.
- Support the administration and operational management of payment gateway and switch infrastructure to ensure reliable and secure transaction processing.
- Conduct disaster recovery testing for banking services, payment gateway, and integrated bank channels.
- Maintain accurate technical documentation and Standard Operating Procedures (SOPs) relating to banking services integrations and payment switch operations.
- Work closely with internal teams, bank partners, and third-party vendors to resolve technical issues and deliver reliable banking services.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or an equivalent qualification.
- Practical experience in banking services systems, payment gateways, payment switches, system integrations, or a related technology environment.
- Knowledge of ISO 8583 and/or ISO 20022 payment message standards.
- Knowledge of payment switch architecture, transaction routing, and settlement processes.
- Knowledge of bank integration channels and interoperability technologies.
- Experience in analyzing banking services transaction data and diagnosing multi-system transaction issues.
- Knowledge of fraud detection and transaction monitoring systems will be an added advantage.
How to Apply
Apply by email: vacancy@tnm.co.mw
Address: P.O. Box 3039 Blantyre
Address: P.O. Box 3039 Blantyre
About the Company
Telekom Networks Malawi Plc (TNM Plc) is a prominent mobile telecommunications provider, recognized as Malawi's first cellular network operator, having launched services in 1997. This publicly listed company on the Malawi Stock Exchange offers a comprehensive suite of services, including mobile voice, data, internet, and innovative value-added solutions like the pioneering TNM Mpamba mobile money service across Malawi. Dedicated to advancing digital inclusion, TNM Plc continually invests in expanding its network infrastructure and introduces cutting-edge technologies to serve individuals and businesses throughout the nation. Its operations are vital for connecting communities and fostering socio-economic growth within Malawi.
Always with You
Frequently Asked Questions
What qualifications or certifications are typically required for a Mobile Money Bank & Payment Gateway Administrator role in Malawi?
Employers usually require a bachelor's degree in Computer Science, Information Technology, or a related field. Professional certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or payment industry certifications like PCI DSS are highly valued. Practical experience with mobile money platforms, banking systems, or fintech operations is often essential.
What are the typical day-to-day responsibilities of this role?
Daily tasks include monitoring payment gateway transactions, troubleshooting system failures, managing user access and security protocols, and ensuring compliance with financial regulations. Administrators also coordinate with banks, mobile network operators, and third-party service providers to maintain seamless payment flows. Reporting on system performance and incident management are regular responsibilities.
How does workplace culture in Malawi's IT and telecom sector typically operate?
Malawian workplaces in this sector emphasize hierarchy and respect for seniority, with formal communication channels being standard. Punctuality and reliability are highly valued, though flexibility may be expected during system outages or critical project deadlines. Team collaboration is important, but individual accountability for system uptime and security is paramount.
What career progression opportunities exist for someone in this role?
With experience, professionals can advance to senior administrator, IT operations manager, or cybersecurity specialist positions. Some transition into fintech product management, compliance officer roles, or consulting within the broader SADC region. Continuous learning and certifications significantly improve promotion prospects in Malawi's growing digital financial services sector.
What benefits are typically offered for IT positions with major employers in Malawi?
Standard benefits usually include annual leave entitlements per Malawi labour laws, medical aid or health insurance contributions, and pension scheme participation. Larger employers may offer performance bonuses, professional development allowances, and emergency loans. Specific packages vary considerably by organization size and sector.
How should I apply for this role and what do Malawian employers prioritize in candidates?
Applications are typically submitted through company career portals, email, or job platforms like MyJobo and LinkedIn. Employers prioritize demonstrated experience with mobile financial systems, problem-solving abilities, and strong references from previous IT or banking roles. A well-structured CV highlighting technical competencies and any relevant project work significantly improves your chances.