ICT Support Officer
Company: Kizazi Technologies
Company: Kizazi Technologies
VACANCY ANNOUNCEMENT
POSITION: ICT SUPPORT OFFICER
Location: Blantyre, Malawi
Job Summary
- Employer: Kizazi Technologies
- Job Type: Full-time
- Location: Blantyre, Malawi
- Category: Information Technology
- Closing Date: 2026-10-17
Key Responsibilities
- Maintain and repair laptops and desktop computers.
- Install and set up software and operating systems.
- Service printers and other office equipment.
- Service money counting machines.
- Install, configure and maintain networking devices: routers, switches, access points and cabling.
- Install, set up and maintain CCTV cameras, DVRs/NVRs and cabling.
- Support access control and other security systems.
- Respond to client faults and record each job.
- Report to the Director.
Requirements
- Diploma or degree in Computing, IT, Computer Engineering or Electrical and Electronics.
- Minimum of 2 years of hands-on experience in ICT support or hardware repair.
- Ability to diagnose and fix hardware and software faults.
- Working knowledge of networking: IP addressing, routers, switches, Wi-Fi setup.
- Good communication and customer service skills.
- Able to work at height and travel to client sites.
How to Apply
Apply by email: careers@kizazitechnologies.com
Frequently Asked Questions
What qualifications or certifications do I need to become an ICT Support Officer at a company like Kizazi Technologies in Malawi?
Most employers require a Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field from a recognized institution like UNIMA or MUBAS. Professional certifications such as CompTIA A+, Cisco CCNA, or Microsoft Azure Fundamentals strengthen your application. Practical experience through internships or volunteer work at Malawian NGOs or government IT departments is highly valued.
What are the typical day-to-day responsibilities of an ICT Support Officer in Malawi?
You will troubleshoot hardware and software issues for staff, maintain network infrastructure, and manage user accounts and permissions. Regular tasks include setting up computers and printers, responding to helpdesk tickets, and ensuring data backups run correctly. You may also train colleagues on basic IT security and support video conferencing for remote meetings with international partners.
How does workplace culture and employer expectations differ for ICT roles in Malawi compared to other countries?
Malawian employers often expect flexibility beyond your job description, including assisting with non-IT tasks during staff shortages. Punctuality is important, though power outages and internet instability mean adaptability is essential. Building personal relationships with colleagues matters greatly, and hierarchical respect for senior management is typically observed in both private companies and NGOs.
What career progression opportunities exist for ICT Support Officers in Malawi?
With experience, you can advance to ICT Support Manager, Systems Administrator, or Network Engineer roles within 3-5 years. Specializing in cybersecurity or cloud technologies opens doors to regional positions with NGOs or multinational companies operating in Lilongwe and Blantyre. Some professionals transition to IT consultancy or establish their own support businesses serving the growing SME sector.
What benefits are typically included in ICT Support Officer positions with Malawian employers?
Standard benefits usually include annual leave of 18-24 days, sick leave, and public holidays as mandated by Malawian labor law. Larger organizations and international NGOs often provide medical aid through schemes like MASM or Liberty Health, plus pension contributions through NICO or other providers. Smaller local companies may offer fewer formal benefits but sometimes provide transport or meal allowances.
How should I apply for an ICT Support Officer role, and what do Malawian employers prioritize in candidates?
Submit your CV and cover letter via email or through job portals like MyJobo Malawi or LinkedIn, ensuring your documents are professionally formatted and error-free. Employers prioritize demonstrated problem-solving abilities, Malawian work experience, and references from previous supervisors or lecturers. Highlight any experience with limited-resource environments and your ability to work independently, as many organizations operate with lean IT teams.