The Human resources Officer is responsible for providing general administrative support to the HR department in the area of recruitment, maintaining accurate Company records including internal labour matters, up to date HR filing systems and personnel records; on boarding of new hires and other HR duties; in addition to providing efficient customer service to internal and external clients.
Job Summary
- Employer: GardaWorld
- Job Type: Full-time
- Location: Lilongwe, Malawi
- Category: Human Resources
- Closing Date: 2026-10-22
Key Responsibilities
- Facilitate onboarding and induction of new staff, including training on HR policies, the disciplinary code, and the code of ethics.
- Foster employer-employee engagement by providing guidance on problem-solving, dispute resolution, and regulatory compliance; manage internal conflicts formally and informally using appropriate mediation techniques.
- Support the development and administration of HR policies and procedures; create awareness to ensure compliance across the company; analyze staff data and recommend improvements to HR practices.
- Stay updated on employment and labor laws and advise management on adopting best practices.
- Oversee the end-to-end disciplinary process, including grievance handling, dispute resolution, investigations, and corrective actions, ensuring legal and policy compliance.
- Represent the company in negotiations and consultations with staff representatives to achieve outcomes aligned with business goals.
- Interpret and administer labor agreements entered into by the company.
- Maintain positive industrial relations with external stakeholders, including line ministries and employer associations.
- Monitor and advise on legislative and regulatory changes affecting the organization’s statutory obligations.
- Participate in reviewing employee-related litigation and dispute resolution cases within the Malawi business.
- Draft and review employment and consultancy contracts.
- Administer company benefits programs, including retirement schemes, insurance, wellness initiatives, workers’ compensation, leave management, and payroll processing.
- Manage recruitment processes: assess staffing needs, advertise roles, shortlist candidates, conduct interviews, perform reference checks, and oversee induction in line with company procedures.
- Assist in implementing staff engagement activities.
- Coordinate KPI development, mid-year reviews, and annual performance appraisals for administrative and management staff; manage outcomes such as promotions or performance improvement plans.
- Ensure effective management of staff leave (annual, sick, maternity, compassionate, unpaid) for efficient implementation of leave plans.
- Maintain HR records, including employment contracts, confirmations, promotions, demotions, salary changes, and leave documentation; ensure a professional filing system is upheld.
- Perform any other responsibilities assigned by management from time to time.
Requirements
- Minimum of Diploma in Human Resources/Business Studies/Administration or Public Administration obtained from an institution recognised/approved by NCHE.
- Over 5 years’ experience working in HR management
- Those with experience operating in fast-paced, high-volume recruitment environments will have an added advantage
How to Apply
To apply, please visit: jobs.garda.com
About the Company
GardaWorld Corporation is a Canadian private security firm, headquartered in Montreal, Quebec, with 120,000 employees as of January 2022. Its U.S. business name is United American Security LLC, dba GardaWorld.
Frequently Asked Questions
What qualifications do I need to become a Human Resources Officer in Malawi?
Most employers require a Diploma or Bachelor's Degree in Human Resource Management, Business Administration, or a related field from a recognized institution like MIM or UNIMA. Professional certifications such as IPMZ or SHRM are increasingly valued. Previous experience in HR administration or payroll is often preferred for officer-level roles.
What are the typical day-to-day responsibilities of an HR Officer on a project site like Dwangwa?
You will handle employee onboarding, maintain personnel records, process payroll, and ensure compliance with Malawi labor laws. Site-based roles often involve managing local recruitment, resolving worker grievances, and coordinating with project managers on staffing needs. You may also administer benefits and support health and safety compliance.
How does workplace culture in Malawi affect HR practices?
Malawian work culture emphasizes respect for hierarchy and relationship-building, so effective HR officers invest time in personal rapport with employees. Trade union presence is significant in many sectors, requiring strong negotiation and labor relations skills. Punctuality and formal communication are expected, though flexibility is common in project-based environments.
What benefits are typically offered to HR Officers in Malawi?
Standard benefits usually include annual leave as mandated by the Employment Act, medical aid or access to MASM, and pension contributions through NICO or other providers. Project-based roles may offer housing allowances, transport, or hardship allowances for remote site work. Specific packages vary by employer and contract type.
What career progression paths exist for HR professionals in Malawi?
HR Officers typically advance to HR Manager or Regional HR roles with 5-7 years of experience and additional qualifications. Specializing in areas like labor relations, training, or compensation can open doors to consultancy or multinational organizations. Some progress to director-level positions or transition into general management.
What do employers in Malawi look for when hiring HR Officers?
Employers prioritize candidates with demonstrated knowledge of the Employment Act and practical experience with Malawian payroll systems. Strong computer skills, particularly in Excel and HRIS platforms, are essential. Integrity, discretion, and proven ability to handle confidential employee matters are highly valued traits.