The Company: –
iSON Xperiences is a premier, global CX management company with a dominant presence in Africa, India, Europe and the Middle East, and expanding into Northern America.
Job Overview:
iSON Xperiences is seeking a highly organized, proactive, and experienced Senior Executive – Human Resources to join its Human Resources team in Lilongwe. The successful candidate will play a key role in delivering comprehensive HR support by managing recruitment and selection, employee onboarding, contract administration, HR compliance, employee engagement initiatives, payroll support, and HRMS administration.
The role requires a detail-oriented professional with strong interpersonal skills, sound knowledge of labour legislation, and the ability to work effectively in a dynamic call centre environment.
iSON Xperiences is a premier, global CX management company with a dominant presence in Africa, India, Europe and the Middle East, and expanding into Northern America.
Job Overview:
iSON Xperiences is seeking a highly organized, proactive, and experienced Senior Executive – Human Resources to join its Human Resources team in Lilongwe. The successful candidate will play a key role in delivering comprehensive HR support by managing recruitment and selection, employee onboarding, contract administration, HR compliance, employee engagement initiatives, payroll support, and HRMS administration.
The role requires a detail-oriented professional with strong interpersonal skills, sound knowledge of labour legislation, and the ability to work effectively in a dynamic call centre environment.
Job Summary
- Type: full-time
- Location: Lilongwe
- Category: Human Resources
- Closing Date: 2026-08-14
Key Responsibilities
- delivering comprehensive HR support by managing recruitment and selection, employee onboarding, contract administration, HR compliance, employee engagement initiatives, payroll support, and HRMS administration
Requirements
- Bachelor’s Degree in Human Resource Management or a related field.
- Minimum of three (3) years proven experience in Human Resources, preferably within a fast-paced corporate or call centre environment.
- Sound knowledge of recruitment, employee relations, HR administration, labor laws, and HR compliance.
- Experience using Human Resource Management Systems (HRMS).
- Knowledge of payroll administration is desired and will provide added advantage.
- Good understanding of Malawi Labour Laws
- Excellent communication and interpersonal skills.
- Strong interviewing and recruitment skills.
- High level of integrity and confidentiality.
- Excellent organizational and time management abilities.
- Strong analytical and problem-solving skills.
- Above average proficiency in Microsoft Word, Excel, and PowerPoint.
- Ability to work under pressure and manage multiple priorities.
- Leadership and teamwork skills.
- Adaptability and flexibility in a dynamic work environment.
- Strong attention to detail and commitment to accuracy.
- Performance-driven mindset with excellent work ethic.
How to Apply
Interested and suitably qualified candidates should submit the following documents:
1. Application Letter
2. Updated Curriculum Vitae (CV)
3. Copies of relevant academic and professional certificates
Applications should be sent via email to: mwrecruit@isonxperiences.com
Application Deadline: 14th August 2026
Only shortlisted candidates will be contacted.
1. Application Letter
2. Updated Curriculum Vitae (CV)
3. Copies of relevant academic and professional certificates
Applications should be sent via email to: mwrecruit@isonxperiences.com
Application Deadline: 14th August 2026
Only shortlisted candidates will be contacted.
About the Company
iSON Xperiences is a leading provider of customer experience management and business process outsourcing (BPO) services. The company has a confirmed operational presence in Malawi, with offices located at Petroda House, Area 4, Kamuzu Central Roundabout in Lilongwe. They specialize in delivering comprehensive contact center solutions, digital customer experience strategies, and back-office support for a diverse client base. iSON Xperiences assists businesses in optimising their customer interactions and streamlining operations throughout Malawi. Their services contribute to enhancing efficiency and elevating overall customer satisfaction in the local market.
Delivering exceptional customer experience and BPO solutions.
Frequently Asked Questions
What are the typical qualifications and certifications expected for a Senior Executive – Human Resource role in Malawi?
Candidates typically require a Bachelor's degree in Human Resources, Business Administration, or a related field, often complemented by a relevant Master's degree or professional HR certification. Extensive senior-level HR experience, usually 8-10+ years, is crucial for demonstrating strategic leadership and operational expertise.
What are the common day-to-day responsibilities for a Senior Executive – Human Resource in a Malawian context?
This role involves overseeing all HR functions, including talent acquisition, employee relations, performance management, compensation, and benefits administration, ensuring compliance with Malawian labor laws. You would be responsible for developing and implementing HR strategies that align with business objectives, fostering a positive work environment, and advising senior management on HR matters.
What can I expect regarding the local work culture and expectations for a senior HR role in Malawi?
Malawian work culture often values respect, hierarchy, and strong interpersonal relationships, even at senior levels, meaning effective communication and collaboration are key. As a Senior Executive, you'll be expected to demonstrate strong leadership, adaptability, and cultural sensitivity, navigating local labor dynamics and ensuring fair and transparent HR practices.
What are the realistic career progression or growth paths for a Senior Executive – Human Resource in Malawi?
From this senior executive role, progression often involves moving into a Head of HR, HR Director, or Chief Human Resources Officer (CHRO) position within larger organizations, or regional HR roles. Opportunities might also arise in consulting or specialized HR advisory capacities, leveraging your extensive strategic HR experience.
What typical benefits, such as leave, medical aid, and pension, can I expect for a Senior Executive – Human Resource position in Malawi?
Senior executive roles in Malawi generally come with a comprehensive benefits package, including a competitive annual leave allowance, private medical aid coverage for yourself and sometimes dependents, and participation in a company pension scheme. Other benefits may include a car allowance, performance bonuses, and professional development opportunities.
How should I apply for this type of role, and what do employers in Malawi typically look for in senior HR candidates?
To apply, prepare a detailed CV highlighting your strategic HR achievements and leadership experience, along with a compelling cover letter tailored to the role's requirements. Employers in Malawi look for candidates with proven experience in managing complex HR functions, strong knowledge of local labor legislation, and the ability to drive organizational change and employee engagement.